As the Director of Fraud Escalations, you will lead a specialized team tasked with investigating and resolving complex fraud cases in the financial services industry. Your day-to-day responsibilities include defining incident response strategies, managing operational budgets, and developing high-performing teams. You will work closely with customer support, risk management, legal, compliance, and technology teams to ensure swift and secure resolutions for affected customers. The role requires expertise in cybersecurity tools, forensics, malware analysis, and cloud-native incident response, as well as knowledge of regulatory frameworks like GDPR and PCI-DSS. Strong leadership skills are essential for managing complex incidents and engaging with executive stakeholders during crises.
Own multi-year roadmaps and investment cases for fraud escalation.
Define and execute the enterprise incident response strategy for complex fraud cases.
Lead a high-performing team in investigating and resolving high-impact fraud incidents.
Establish metrics, reporting structures, and operating rhythms for program performance.
Serve as primary escalation point for complex or high-impact fraud incidents.
Coordinate with cross-functional teams during active events to ensure resolution.
Drive automation initiatives to enhance speed and consistency of incident response.
What we're looking for
At least 12 years of experience in cybersecurity or related field
Proven leadership in developing and scaling global incident response programs
Expertise in managing complex cyber incidents, including ransomware and insider threats
Deep technical knowledge of cybersecurity tools and cloud-native incident response
Strong understanding of regulatory frameworks such as GDPR, HIPAA, NIST, ISO, SOX, PCI-DSS
Executive-level communication skills for briefing C-suite during crises
Experience with enterprise security tools like SIEM, SOAR, EDR, and threat intelligence platforms
Market check
Salary context
This listing doesn't show a salary. Similar roles on FindRole typically pay
$156,200–$228,000.
Peer median band
$156,200–$228,000
Median floor and ceiling across peers.
Typical midpoint (25–75%)
$154,050–$238,498
Middle half of comparable postings.
Based on 239 comparable postings.*
* 240 is the maximum number of comparable postings sampled.
Employer
About Q2
Q2 Holdings is a cloud-based banking software company providing digital banking solutions to banks, credit unions, and alternative financial companies, including consumer and business banking platforms. Industry: Financial Technology & Digital Banking
Visa
Visa DPS risk tools
card risk management systems
data analysis
process management
fraud rules
model management
analytics
reporting
Python
SQL
PostgreSQL
Tableau
Power BI
CI/CD