We’re seeking an Operations Director to lead the Fraud Intelligence Product Line organization, responsible for protecting customers and transactions at scale. This role involves coordinating with Product, Engineering, and cross-functional teams to drive operational excellence and business performance. The director will manage a multi-million-dollar portfolio, overseeing financial operations, resource management, and execution across product and engineering teams. Key responsibilities include facilitating monthly business reviews, driving leadership operating rhythms, and ensuring alignment on priorities and commitments. Ideal candidates have over 12 years of experience in large-scale technology organizations, with expertise in budget management, performance tracking, and cross-functional collaboration. Experience in fraud prevention or financial services is beneficial.
Own and orchestrate the Fraud Intelligence organization's operating model.
Manage multi-million dollar Product and Engineering portfolio budgets.
Facilitate monthly Fraud Business Reviews to track team health and KPIs.
Drive execution across Product, Engineering, and cross-functional teams.
Build performance dashboards for real-time visibility into operational metrics.
Remove blockers and escalate issues to ensure consistent delivery.
What we're looking for
12+ years of experience in business operations or operational leadership in large-scale technology organizations.
Proven track record of driving execution and delivering results across complex, cross-functional environments.
Experience supporting Product and Engineering organizations at scale with strong budget management skills.
Ability to create structure, drive accountability, and follow through on commitments for effective decision-making.
Strong analytical skills using data to track performance and inform decisions in a fast-paced environment.
Excellent communication skills to operate effectively across teams and levels.
Experience in fraud, risk platforms, financial services, or trust & safety is preferred.
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Employer
About Q2
Q2 Holdings is a cloud-based banking software company providing digital banking solutions to banks, credit unions, and alternative financial companies, including consumer and business banking platforms. Industry: Financial Technology & Digital Banking
Visa
Visa DPS risk tools
card risk management systems
data analysis
process management
fraud rules
model management
analytics
reporting
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