The Director of Data & AI - Post Purchase and Innovation will lead the data and AI strategy for the Post-Purchase and Innovation ecosystem. This role functions as a General Manager, overseeing fulfillment, returns, call center operations, and marketplace partnerships like social selling and wholesale. You will define the long-term roadmap, prioritize technology investments, and lead a cross-functional team of data scientists, analysts, and data product managers. Daily responsibilities include driving experimentation, designing scalable algorithms, and translating business challenges into actionable initiatives. You must possess a strong foundation in Python and SQL to guide technical direction. The role focuses on using data-driven insights to optimize existing platforms, improve operational efficiency, reduce costs, and elevate the customer experience across various retail and marketplace environments.
Generative AI
Agentic AI
Machine Learning
Advanced Analytics
AI Governance
Data Strategy
Responsible AI
Model Governance
Data Literacy
AI Assurance
Technology Policy
Algorithmic Accountability
Data Science
Computer Science