Director, Merchant and eComm Experience

PayPal

Confirmed live 2 days ago High trust
Hybrid

Quick summary

Work type
Hybrid
Location
New York, NY
Salary
$218,000–$323,950 / yr
Posted
9 days ago
Freshness
Confirmed live 2 days ago
Closes
Mar 1, 2027

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $245k
This role $271k
$175k most similar roles pay here $340k

This role pays more than 72% of similar roles. Most pay $208,800–$281,650 — the shaded band above. At the midpoint, this role pays about $271k versus about $245k for comparable roles.

Based on 239 similar postings.

Employer

About PayPal

PayPal is a leading global digital wallet and online payment system, founded in 1998, that allows individuals and businesses to send, receive, and manage funds securely in over 200 markets.

PayPal currently has 49 open roles on FindRole.

Listed pay typically runs $160,500–$235,826 across 49 roles with salary data.

Most-posted roles

View all roles at PayPal

At a glance

TL;DR · Director, Merchant and eComm Experience

As the Director, Merchant and eComm Experience, you will establish a cohesive product vision and strategy for merchant and ecommerce platforms while leading cross-functional teams through complex development cycles. You will be responsible for balancing innovative design with technical implementation, ensuring all products meet regulatory requirements, remain profitable, and prioritize the customer experience. Your daily work involves defining success metrics through usability studies, market research, and competitive analysis to drive data-driven decision-making. You will manage operational mechanisms like Product Reviews and Business Reviews while collaborating with global partners to maximize efficiency in a fluid environment. The role focuses on solving problems related to merchant connectivity, payment authorization, settlement capabilities, and the complexities of cross-border trade. Key competencies include strategic leadership, product roadmap influence, budgetary oversight, and high-level stakeholder communication within the payments and commerce domain.

What you'll do

  • Establish a cohesive product vision and strategy for products or platforms that enable development and scalability.
  • Develop an executable product roadmap by collaborating with cross-functional stakeholders.
  • Balance innovative design and technical implementation with regulatory requirements, time-to-market goals, and profitability.
  • Prioritize customer needs and experience in all product requirements and decision-making processes.
  • Define and utilize metrics, usability studies, and market research to inform product success.
  • Standardize workstreams for analytics, customer discovery, and competitive analysis to drive data-driven decisions.
  • Manage product profitability and associated budgetary decisions.
  • Lead operational mechanisms such as Product Reviews and Business Reviews to ensure execution and accountability.

What we're looking for

  • Candidates must have a Bachelor's degree or an equivalent combination of education and experience.
  • Candidates must have at least 10 years of relevant experience.
  • Candidates must have at least 2 years of experience leading others.

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