Director, Digital Operations Center

CrowdStrike

Confirmed live today High trust

Quick summary

Work type
On-site
Location
Sunnyvale, CABoston, MANew York, NYAustin, TXArlington, VARedmond, WA
Salary
$170,000–$260,000 / yr
Employment
Full-time
Posted
2 days ago
Freshness
Confirmed live today

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $226k
This role $215k
$159k $275k
below market most similar roles pay here above market

This role pays less than 58% of similar roles. Most pay $195,000–$257,836 — the blue band above. At the midpoint, this role pays about $215k versus about $226k for comparable roles.

Based on 240 similar postings.

Employer

About CrowdStrike

CrowdStrike is a leading American cybersecurity technology firm, specializing in cloud-native endpoint protection, threat intelligence, and incident response.

CrowdStrike currently has 23 open roles on FindRole.

Listed pay typically runs $140,000–$215,000 across 23 roles with salary data.

Most-posted roles

View all roles at CrowdStrike

At a glance

TL;DR · Director, Digital Operations Center

JOB TITLE: Director, Digital Operations Center The Director, Digital Operations Center leads the global Digital Operations Center team, overseeing a 24/7, multi-site operation. This role involves driving operational strategy, staffing, and tooling for monitoring, alerting, and incident response across all regions. The Director manages DOC managers, serves as a senior escalation point for critical incidents, and partners with enterprise leadership on incident management strategy. Key responsibilities include improving signal analysis, leading post-incident reviews, and recruiting global staff. Required expertise includes distributed systems, cloud infrastructure, security fundamentals, and service management principles. Candidates must demonstrate proficiency with observability platforms, incident alerting systems, and AI technologies to enhance workflows. The role addresses the technical challenge of maintaining high-availability operations and rapid time-to-detection for major incidents within a large-scale, distributed environment.

What you'll do

  • Lead the global Digital Operations Center team and set standards for staffing and tooling.
  • Own and continuously improve DOC policies, procedures, and operational strategies.
  • Serve as the senior escalation point for critical incidents and crisis team activation.
  • Coordinate with engineering, SRE, and IT teams on incident resolution and root cause analysis.
  • Lead post-incident reviews to drive corrective and preventive actions.
  • Recruit, develop, and train global DOC staff on tools and incident management practices.
  • Evaluate and recommend investments in tools, technologies, and budget resource allocations.
  • Provide regular performance updates and improvement opportunities to senior leadership.

What we're looking for

  • Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent work experience considered.
  • Master's degree or relevant certifications are a plus (preferred).
  • 10+ years in technology operations or engineering.
  • 6+ years leading a 24/7, at-scale operations function such as a DOC, SOC, or NOC.
  • Proven experience managing high-availability operations across multiple sites, regions, or distributed teams.
  • Experience with observability/monitoring platforms and incident alerting and notification systems.
  • Strong understanding of distributed systems, cloud infrastructure, and security fundamentals.
  • Proven experience utilizing AI technologies to enhance decision-making and streamline workflows.

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