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This listing doesn't post a salary. Most similar roles pay
$205,150–$262,487.
Based on 240 similar postings.
Employer
About Johnson & Johnson
Johnson & Johnson is a multinational corporation operating in three main segments: consumer health products, pharmaceuticals, and medical devices, known for brands like Tylenol, Band-Aid, and Janssen. Industry: Pharmaceuticals & Medical Devices
Johnson & Johnson currently has
45 open roles
on FindRole.
Listed pay typically runs
$109,000–$201,250
across 37 roles with salary data.
The Director, CRM Platform, Operations & Field Adoption serves as the business owner for the live CRM platform, operations, and field adoption within the Innovative Medicine organization. Reporting to the Senior Director, AI Next Frontiers, this leader manages the transition from Veeva CRM to Salesforce, ensuring business continuity and high user adoption across the commercial organization. Key responsibilities include overseeing release management, vendor relationships, and end-to-end service management while leading change management for the field force. The role involves configuring Salesforce Agentforce and AI-assisted features to improve patient outcomes. Required expertise includes hands-on experience with Veeva CRM, Salesforce, and AI tools like Claude Code or Copilot Studio. The position requires skills in data science, budget management, and leading large-scale migrations to support new product launches and commercial operations.
Own the steady-state operations, release management, and business continuity for the current CRM platform.
Lead the field adoption, roadmap, and feature prioritization for the new CRM platform migration.
Manage vendor relationships with Salesforce and support partners to ensure service performance and license utilization.
Direct end-to-end CRM operations including incident management, service levels, and user provisioning.
Lead change management initiatives by establishing a field champion network and a comprehensive communications plan.
Define and track adoption metrics such as active usage, call reporting timeliness, and data entry quality.
Drive the field-facing AI and Salesforce Agentforce agenda by prioritizing use cases and piloting AI-assisted features.
Ensure CRM readiness for new product launches by configuring content, sampling setups, and territory alignments.
What we're looking for
A minimum of 10 years of relevant business experience in healthcare, analytics, data science, marketing, management consulting, or a related field is required.
A minimum of a bachelor’s degree is required.
A Master’s degree or equivalent experience is preferred.
Experience handling an annual budget responsibility of over $5M is required.
Hands-on depth with Veeva CRM and Salesforce in a field-based commercial organization is required.
Experience leading relationships with sales and medical leaders is required.
Experience running a production system with service levels, support operations, and vendor partners is required.
Experience with embedding AI capabilities in CRM and a track record of leading large-scale change and adoption for a field force is required.
Experience with CLM and approved-content delivery, including Veeva PromoMats, is preferred.
Experience on a major CRM migration, ideally Veeva to Salesforce, is preferred.
Salesforce certifications are preferred.
Hands-on practitioner of AI tools in daily workflows with measurable gains in productivity is required.
Proven influence with senior stakeholders and exceptional people leadership skills are required.
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