Digital Technical Product Manager Lead

USAA

Confirmed live today High trust
Hybrid

Quick summary

Work type
Hybrid
Location
San Antonio, TXPlano, TXPhoenix, AZColorado Springs, COCharlotte, NC
Employment
Full-time
Posted
16 days ago
Freshness
Confirmed live today

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Salary context

How this pay compares to similar roles

Similar $198k
$141k most similar roles pay here $245k

This listing doesn't post a salary. Most similar roles pay $173,125–$223,300.

Based on 240 similar postings.

Employer

About USAA

USAA (United Services Automobile Association) is a San Antonio-based Fortune 500 financial services company founded in 1922, dedicated to providing insurance, banking, and investment solutions exclusively to U.S. military members, veterans, and their families.

USAA currently has 30 open roles on FindRole.

Listed pay typically runs $142,320–$265,950 across 21 roles with salary data.

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At a glance

TL;DR · Digital Technical Product Manager Lead

The Digital/Technical Product Manager Lead joins the foundational product team responsible for building and operating technology products that power Member Advocacy. In this role, you will design, deliver, and maintain platforms and tools intended to transform member friction signals and emerging risks into timely, measurable actions. You will lead teams and stakeholders to translate customer needs into requirements, epics, and features while managing complex product roadmaps from idea to market validation. Key responsibilities include leveraging data-driven insights to identify opportunities, defending investment cases through business case artifacts, and monitoring performance against KPIs. The role requires expertise in product management, human-centered design, and agile methodologies to solve problems within the member service recovery space. You will navigate ambiguity, manage risks, and provide mentorship while ensuring technical solutions align with core business objectives and operational requirements.

What you'll do

  • Translate customer needs and technology opportunities into actionable requirements, epics, and features.
  • Manage the product lifecycle from initial idea through market validation and execution strategy.
  • Develop and maintain product roadmaps based on research, market intelligence, and data-driven insights.
  • Create business cases to quantify and defend investments in digital and technology products.
  • Analyze performance against KPIs and KRIs to identify areas for continuous improvement.
  • Communicate complex technical concepts and project statuses to senior leadership through compelling presentations.
  • Manage risks and ensure all activities comply with internal risk and compliance policies.
  • Mentor team members and serve as an escalation point to resolve emerging issues.

What we're looking for

  • Bachelor's degree or 4 years of relevant education and/or experience.
  • Expert knowledge of product management, business, technology, and UX processes.
  • Experience leading teams to translate customer needs into requirements, epics, and features.
  • Ability to manage complex product roadmaps from idea through market validation.
  • Proficiency in data-driven problem-solving and reporting on performance against KPIs/KRIs.
  • Skill in creating compelling presentations for diverse audiences including senior leadership.
  • Experience leading digital transformations with quantifiable results (preferred).
  • Military service or experience as a military spouse/domestic partner (preferred).

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