Digital Technical Product Manager Senior, Digital Claims

USAA

Confirmed live today High trust

Closes tomorrow Hybrid

Quick summary

Work type: Hybrid
Location: San Antonio, TXPlano, TXColorado Springs, COPhoenix, AZChesapeake, VATampa, FL
Salary: $114,080–$218,030 / yr
Employment: Full-time
Posted: 3 days ago
Freshness: Confirmed live today
Closes: Nov 7, 2026 (soon)
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $196k

This role $166k

$100k $246k

below market most similar roles pay here above market

This role pays less than 84% of similar roles. Most pay $177,250–$215,250 — the blue band above. At the midpoint, this role pays about $166k versus about $196k for comparable roles.

Based on 240 similar postings.

Employer

About USAA

USAA (United Services Automobile Association) is a San Antonio-based Fortune 500 financial services company founded in 1922, dedicated to providing insurance, banking, and investment solutions exclusively to U.S. military members, veterans, and their families.

USAA currently has 71 open roles on FindRole.

Listed pay typically runs $114,080–$218,030 across 38 roles with salary data.

Most-posted roles

View all roles at USAA

At a glance

TL;DR · Digital Technical Product Manager Senior, Digital Claims

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The Digital Technical Product Manager Senior - Digital Claims joins the P&C Digital Claims team to shape and optimize key Claims Storefront web experiences, specifically focusing on Property. This role involves driving experience enhancements and content development to simplify the member journey and increase adoption of digital capabilities. You will facilitate the discovery, delivery, and performance of technology products by collaborating with internal stakeholders to solve complex problems. Key responsibilities include designing multi-platform solutions, developing product strategies, and maintaining roadmaps using User Centered Design and Design Thinking methodologies. You will leverage data-driven insights, SEO, and accessibility best practices to improve performance against KPIs and KRIs. The position requires translating customer needs into requirements, epics, and features while managing cross-functional teams to deliver high-quality digital products.

Skills

Agile Lean Product Development Lean Portfolio Management User Centered Design Design Thinking Human Centered Design SEO Content Design Accessibility Roadmap Development Journey Mapping Web Experience

What you'll do

Shape and optimize Claims Storefront web experiences to simplify the member journey and increase digital adoption.
Design and drive the implementation of multi-platform technology solutions to meet Key Performance Indicators (KPIs).
Develop product strategies, visions, and roadmaps based on data-driven insights and market intelligence.
Translate customer needs and business requirements into actionable initiatives such as epics, features, and requirements.
Lead cross-functional teams to discover and build new digital products and features aligned with strategic priorities.
Use User Centered Design and Design Thinking methodologies to bring world-class technology products to market.
Analyze product performance against Key Risk Indicators (KRIs) using advanced data-driven problem-solving techniques.
Present complex concepts and product priorities to senior leadership through compelling presentations and standard templates.

What we're looking for

Bachelor's degree or 4 years of relevant education and/or experience.
6 years of Digital/Technology Product Management experience.
Proven ability to develop, influence, and communicate complex concepts to cross-functional teams and leadership.
Demonstrated ability to work in Agile, Lean Product Development, and Lean Portfolio Management environments.
Knowledge of digital and technology strategy, including roadmap development, journey mapping, and competitive analysis.
Knowledge of Experience Design and Human Centered Design concepts.
Experience in digital product management, preferably supporting customer-facing web experiences (preferred).
Experience leveraging user research, behavioral insights, and digital performance data to improve member experience (preferred).

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