Desktop Support Technician

Leidos

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Quick summary

Work type: On-site
Location: Point Mugu Nawc, CA
Employment: Full-time
Posted: 6 days ago
Freshness: Confirmed live today

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Salary context

How this pay compares to similar roles

Similar $130k

$92k $167k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $99,300–$160,000.

Based on 240 similar postings.

Employer

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations.

Leidos currently has 431 open roles on FindRole.

Listed pay typically runs $92,300–$166,850 across 346 roles with salary data.

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At a glance

TL;DR · Desktop Support Technician

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JOB TITLE: Desktop Support Technician The Mid-level Desktop Support Technician joins the Field Services team to support the Navy-Marine Corps Intranet. This role provides direct desk-side support to customers at a government site, focusing on troubleshooting and repairing various IT devices. Key responsibilities include managing customer tickets according to Service Level Requirements, resolving hardware and software issues, and maintaining Multi-Function Devices and printers. The technician must utilize basic hand tools for rack mounting equipment and operate digital test equipment like the OTDR. Required skills include expertise in IT Enterprise Operations, excellent customer service, and strong communication abilities. The role addresses the technical challenge of unifying shore-based networks and data management to improve service capability. Candidates must possess a DoD Secret Clearance and a valid DoD 8570 IAT Level II Security+ certification.

Skills

Desktop Support IT Enterprise Operations Security+ Network Operations Service Desk OTDR Multi-Function Devices Active and Passive Equipment Rack Mounting Service Level Requirements Cybersecurity Data Transport

What you'll do

Provide direct desk-side support to customers to troubleshoot and repair IT devices.
Manage the resolution of customer tickets according to established Service Level Requirements.
Troubleshoot and resolve user computer issues related to hardware and software.
Resolve issues with local and networked Multi-Function Devices, printers, and other hardware components.
Rack mount active and passive equipment using hand tools, screws, and brackets.
Use and read digital test equipment such as OTDR to perform technical tasks.
Assist other technicians in resolving complex technical issues.
Drive to different locations to work on projects and troubleshoot hardware.

What we're looking for

Must be a US Citizen.
Must have an active DoD Secret Clearance.
Must have a HS diploma with 4+ years of prior relevant experience.
Must have a valid DoD 8570 IAT Level II: Security+ or higher Certification.
Must demonstrate expertise in IT Enterprise Operations.
Must have excellent customer service skills and excellent oral and written communication skills.
Must be able to lift and carry 50 lbs. for up to 100 feet and lift 25 lbs. vertically using ladders.
Must be able to work in confined spaces, noisy environments, and stand or sit for 8 hours at a time.

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