Desktop Support Technician

Leidos

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Dahlgren, VA
Employment
Full-time
Posted
3 days ago
Freshness
Confirmed live yesterday
Nearby
52 roles within 25 mi

Market check

Salary context

How this pay compares to similar roles

Similar $131k
$93k $169k
below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $100,000–$161,500.

Based on 240 similar postings.

Employer

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations.

Leidos currently has 438 open roles on FindRole.

Listed pay typically runs $92,300–$166,850 across 352 roles with salary data.

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At a glance

TL;DR · Desktop Support Technician

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The Mid-level Desktop Support Technician joins the Field Services team to support the Navy-Marine Corps Intranet. This role involves providing direct desk-side support to customers, troubleshooting and repairing IT devices, and managing the resolution of customer tickets according to established Service Level Requirements. The technician will resolve user computer issues involving hardware and software concerns, troubleshoot local and networked Multi-Function Devices, and assist other technicians with complex problems. Required skills and technologies include Microsoft Windows OS version 10, HP Service Manager, Remedy, or similar ticket management software, and basic network troubleshooting. The position requires expertise in IT Enterprise Operations and the ability to use hand tools, identify cable colors, and interpret schematics. The work involves maintaining the core backbone of shore-based networks and data management.

Skills

HP Service Manager Remedy Service Management Network Troubleshooting Security+ IT Enterprise Operations OTDR Service Desk Data Transport Cybersecurity Passive Equipment Rack Mounting

What you'll do

  • Provide direct desk-side support to customers to troubleshoot and repair IT devices.
  • Manage the resolution of customer tickets according to established Service Level Requirements.
  • Troubleshoot and resolve user computer issues involving both hardware and software concerns.
  • Resolve local and networked issues for Multi-Function Devices, printers, and other hardware components.
  • Rack mount active and passive equipment using hand tools, screws, and brackets.
  • Drive to different locations to perform project work and troubleshoot technical issues.
  • Assist other technicians in resolving complex technical problems.

What we're looking for

  • DoD Secret Clearance
  • HS diploma with 4+ years of prior relevant experience, or additional related education/certifications in lieu of experience
  • Valid DoD 8570 IAT Level II: Security+ or higher Certification
  • Demonstrated expertise in IT Enterprise Operations
  • Experience with Microsoft Windows OS, version 10
  • Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software
  • Basic network troubleshooting skills, excellent customer service, and excellent oral and written communication skills
  • US Citizen.

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