Desktop Support Technician

Leidos

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: Suitland, MD
Employment: Full-time
Posted: 3 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $131k

$93k $169k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $100,000–$161,500.

Based on 240 similar postings.

Employer

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations.

Leidos currently has 438 open roles on FindRole.

Listed pay typically runs $92,300–$166,850 across 352 roles with salary data.

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At a glance

TL;DR · Desktop Support Technician

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The Mid-level Desktop Support Technician joins the Field Services team to support the Navy-Marine Corps Intranet. This role involves providing direct desk-side support to customers, troubleshooting and repairing IT devices, and managing the resolution of customer tickets according to established Service Level Requirements. The technician will resolve user computer issues involving hardware and software, troubleshoot networked Multi-Function Devices and printers, and assist other technicians with complex problems. Required skills and technologies include Microsoft Windows OS version 10, HP Service Manager, Remedy, or similar ticket management software, and basic network troubleshooting. The position requires expertise in IT Enterprise Operations and a DoD 8570 IAT Level II Security+ certification. The work involves maintaining the core backbone of shore-based networks and data management to improve capability and service.

Skills

HP Service Manager Remedy Service Management Network Troubleshooting IT Enterprise Operations Security+ OTDR Service Desk Ticket Management Data Transport Cybersecurity Passive Equipment Rack Mounting

What you'll do

Manage the resolution of customer tickets according to established Service Level Requirements.
Troubleshoot and resolve user computer issues including hardware and software-related concerns.
Provide direct desk-side support to customers to repair and maintain IT devices.
Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware.
Rack mount active and passive equipment using basic hand tools, screws, and brackets.
Drive to different locations to work on projects and troubleshoot hardware issues.
Assist other technicians in resolving complex technical issues.

What we're looking for

DoD Top Secret/SCI Clearance
HS diploma with 4+ years of prior relevant experience, or additional related education or certifications in lieu of experience
Valid DoD 8570 IAT Level II: Security+ or higher Certification
Demonstrated expertise in IT Enterprise Operations
Experience with Microsoft Windows OS, version 10
Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software
Basic network troubleshooting skills, excellent customer service, and excellent oral and written communication skills
US Citizen.

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