This role pays less than
82%
of similar roles. Most pay
$114,600–$154,100
— the shaded band above.
At the midpoint, this role pays about
$108k
versus about
$134k
for comparable roles.
Based on 240 similar postings.
Employer
About FICO
FICO (Fair Isaac Corporation) is a data analytics company best known for the FICO credit score, and provides analytics software and tools for fraud detection, credit scoring, and decision management. Industry: Data Analytics & Financial Technology
FICO currently has
9 open roles
on FindRole.
Listed pay typically runs
$132,300–$207,900
across 9 roles with salary data.
As a Deskside Support Engineer II, you will join a team of engineers providing high-quality customer service within a complex environment. You will serve as an escalation point for technical issues affecting employees and infrastructure, where you will diagnose, prioritize, and resolve incidents reported via telephone, chat, email, or walk-ins. Your daily responsibilities include troubleshooting operating system issues, Outlook problems, printer malfunctions, standard software, and antivirus systems while documenting all activities in the incident management tool. You will also participate in the Change Management process and assist with technical documentation. Required skills include knowledge of ITIL frameworks, networking concepts like DHCP, DNS, TCP/IP, and VPN, as well as experience with Software Center Configuration Manager, RSA, and WebEx accounts. This role focuses on resolving hardware and software issues to ensure service level agreements are met.