Deskside Support Engineer

Cognizant

Confirmed live today High trust

Quick summary

Work type: On-site
Location: Charlotte, NC
Posted: 11 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $152k

$106k $197k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $116,830–$187,850.

Based on 240 similar postings.

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About Cognizant

Cognizant is a multinational IT services and consulting company offering digital transformation, technology, and business process services. It serves clients across financial services, healthcare, manufacturing, and other industries worldwide.

Cognizant currently has 330 open roles on FindRole.

Listed pay typically runs $100,000–$135,000 across 211 roles with salary data.

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At a glance

TL;DR · Deskside Support Engineer

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The Deskside Support Engineer will provide white glove support for VIPs and executives, delivering high-touch service and proactive issue resolution. The role involves hands-on support for laptop and desktop hardware and software, including imaging, troubleshooting, patching, and installs. You will manage conference room and AV/VTC equipment using Zoom, Teams, and Cisco or Poly systems to ensure meeting readiness. Key responsibilities include maintaining accurate IT asset inventory through procurement, deployment, and audits while serving as a primary escalation point for technical issues and government stakeholder communication. You must ensure compliance with government IT security and data handling policies. Required skills include Windows and Mac OS, Active Directory, and ITSM tools like ServiceNow or Remedy. Preferred certifications include CompTIA A+, ITIL Foundation, and Microsoft Modern Desktop Administrator.

Skills

Mac OS Active Directory ServiceNow Remedy ITSM Zoom Teams Cisco Poly IT Asset Management CompTIA A+ ITIL Microsoft Modern Desktop Administrator Patching Imaging

What you'll do

Provide white glove technical support and proactive issue resolution for VIPs and executives.
Troubleshoot and resolve hardware and software issues including imaging, patching, and installations.
Manage and maintain conference room AV/VTC equipment for Zoom, Teams, and Cisco/Poly systems.
Provide on-site technical support for VIP meetings and high-profile events.
Maintain accurate IT asset inventory through procurement, deployment, tracking, and audits.
Serve as the primary escalation point for technical issues and government stakeholder communications.
Ensure all IT activities comply with government security and data handling policies.

What we're looking for

2-4+ years of experience in deskside support.
1-2 years of experience in a lead role.
Experience supporting VIPs and executives with high professionalism and discretion.
Strong knowledge of Windows/Mac OS, Active Directory, and ITSM tools like ServiceNow or Remedy.
Experience with AV/conferencing systems and IT asset management practices.
Ability to obtain a security clearance or public trust if required.
Government support experience (preferred).
CompTIA A+, ITIL Foundation, or Microsoft Modern Desktop Administrator certifications (preferred).

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