Deskside Support Engineer

Cognizant

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Quick summary

Work type: On-site
Location: Upper Gwynedd, PA
Posted: 27 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $152k

$106k $197k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $116,830–$187,850.

Based on 240 similar postings.

Employer

About Cognizant

Cognizant is a multinational IT services and consulting company offering digital transformation, technology, and business process services. It serves clients across financial services, healthcare, manufacturing, and other industries worldwide.

Cognizant currently has 330 open roles on FindRole.

Listed pay typically runs $100,000–$135,000 across 211 roles with salary data.

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At a glance

TL;DR · Deskside Support Engineer

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The Deskside Support Engineer provides onsite technical support with a primary focus on audiovisual, videoconferencing, and collaboration technologies. Working within a corporate environment, the engineer ensures the seamless operation of conference rooms, presentation systems, and end-user devices. Daily responsibilities include troubleshooting desktops, laptops, mobile devices, and peripherals while providing end-to-end videoconference support for meetings. The role involves configuring projectors, microphones, cameras, and control systems, performing preventive maintenance, and maintaining accurate asset inventories. Required technical skills include proficiency with Windows operating systems, Microsoft Teams, Zoom, and Cisco Webex. The engineer must possess strong knowledge of AV integrations, audio systems, and networking fundamentals to resolve hardware, software, and connectivity issues while delivering high-quality customer service and user training for various workplace technology solutions.

Skills

AV Systems Videoconferencing Microsoft Teams Zoom Cisco Webex Windows Desktop Support Laptop Hardware Networking ITIL Asset Management CompTIA A+ Microsoft Fundamentals CTS Wireless Connectivity Projectors Audio Systems

What you'll do

Provide onsite deskside support for desktops, laptops, mobile devices, and peripherals.
Set up, configure, and troubleshoot audiovisual (AV) and videoconferencing (VTC) equipment.
Deliver end-to-end videoconference support including meeting setup, testing, and real-time user assistance.
Maintain conference room technology readiness and perform routine inspections of AV and IT equipment.
Troubleshoot hardware, software, networking, audio, and video issues for business users.
Maintain accurate asset inventories, support documentation, and equipment lifecycle records.
Generate operational reports on room utilization, maintenance status, and support activities.
Provide end-user training on collaboration, presentation, and conferencing technologies.

What we're looking for

Bachelor's degree or equivalent work experience.
5+ years of experience providing deskside support, AV support, or conference room technology support.
Experience supporting videoconferencing and collaboration platforms such as Microsoft Teams, Zoom, or Cisco Webex.
Knowledge of AV systems, audio/video hardware, projectors, and conference room control systems.
Experience troubleshooting hardware, software, networking, audio, and video issues.
Experience working with ticketing and asset management systems.
Strong customer service and communication skills.
Relevant certifications such as CompTIA A+, Microsoft Fundamentals, CTS, or ITIL Foundation (preferred).