Data Center Technician

What you'll do

• Support the deployment and maintenance of data center hardware including servers, storage, and network devices.
• Perform diagnostics and troubleshoot hardware failures to minimize service disruptions.
• Execute staging, labeling, cabling, grounding, and quality checks according to safety standards.
• Assist with hardware refreshes, upgrades, and decommissioning activities.
• Create and refine technical documentation such as SOPs and knowledge base articles.
• Manage work via ticketing systems to deliver against established SLAs and KPIs.
• Escalate incidents appropriately and provide timely updates to stakeholders.

What we're looking for

• Support deployment and maintenance of data center hardware including servers, storage, and network devices.
• Perform diagnostics and troubleshoot hardware failures to minimize service disruption.
• Execute staging, labeling, cabling, grounding, and quality checks according to safety and deployment standards.
• Create and refine documentation such as SOPs, KB articles, and lessons learned.
• Manage work via ticketing systems and deliver against established SLAs/KPIs.
• Hands-on experience with data center hardware, IT equipment, and cabling (preferred).
• Ability to diagnose and replace faulty components (preferred).
• Technical certifications or coursework in IT, networking, or related fields (preferred).