below marketmost similar roles pay hereabove market
This role pays less than
75%
of similar roles. Most pay
$133,500–$191,437
— the blue band above.
At the midpoint, this role pays about
$134k
versus about
$162k
for comparable roles.
Based on 240 similar postings.
Employer
About American Electric Power (AEP)
American Electric Power (AEP) is one of the largest electric utilities in the United States, delivering electricity to customers across 11 states through an extensive transmission and distribution network. Industry: Electric Utilities
American Electric Power (AEP) currently has
11 open roles
on FindRole.
Listed pay typically runs
$98,993–$128,688
across 11 roles with salary data.
The CX Systems Engineering Lead is responsible for the technical architecture and engineering integrity of the Customer Experience Systems portfolio. This role leads solution design, software and platform engineering, infrastructure, system integration, and technical resource planning to ensure solutions are secure, scalable, and reliable. You will define the engineering roadmap, translate product roadmaps into technical strategies, and lead the migration from Genesys Engage to Genesys Cloud CX. Key responsibilities include managing data flows, APIs, and cloud networks while promoting DevSecOps and automated testing. You will utilize expertise in Genesys CCaaS, AWS, and AI solution engineering to build resilient, observable systems. The role solves complex technical problems regarding telephony, IVR design, and conversational self-service within a regulated energy utility environment.
Define the technical strategy, engineering roadmap, and architecture for the Customer Experience Systems portfolio.
Lead the technical migration from Genesys Engage to Genesys Cloud CX, including telephony, routing, and security configurations.
Translate product roadmaps into technical requirements for scalable, secure, and maintainable software and infrastructure.
Provide technical leadership to developers, vendors, and systems integrators to ensure high-quality solution delivery.
Manage technical readiness for production cutovers, including performance testing, failover planning, and rollback procedures.
Oversee the integration of AI solutions, including API definitions, data flows, and operational handoffs.
Establish engineering standards for DevSecOps, automated testing, and infrastructure automation to reduce technical debt.
Monitor platform health by establishing service objectives for availability, capacity, and reliability.
What we're looking for
Bachelor's degree in computer science, engineering, information systems, or a related technical field, or an equivalent combination of education and experience.
Eight or more years of progressive experience in software development, application engineering, solution architecture, platform engineering, infrastructure, system integration, or a related discipline.
Experience providing technical leadership for complex enterprise applications, platforms, integrations, infrastructure, or software-delivery initiatives.
Strong understanding of architecture, software engineering, APIs, integration, data flows, cloud, infrastructure, security, testing, deployment, observability, reliability, and supportability.
Experience translating product needs into technical options, architecture, plans, estimates, resource needs, and executable work.
Demonstrated ability to review technical designs or configurations, guide prototypes, lead problem diagnosis, and roll up sleeves when appropriate.
Experience leading through influence across internal teams, vendors, and systems integrators.
Experience with Genesys Cloud or another enterprise CCaaS platform (preferred).