This listing doesn't post a salary. Most similar roles pay
$158,625–$230,250.
Based on 240 similar postings.
Employer
About Proofpoint
Proofpoint is a cybersecurity company specializing in email security, threat protection, data loss prevention, and compliance. Privately held by Thoma Bravo since 2021, it serves over 500,000 organizations including 87 of the Fortune 100.
Proofpoint currently has
9 open roles
on FindRole.
Listed pay typically runs
$136,200–$214,005
across 5 roles with salary data.
The Vice President, Customer Support Threat Protection joins the Customer Success leadership team to define and execute a multi-year global customer support strategy. This executive leader manages a worldwide 24x7 technical support organization, overseeing workforce planning, budget management, and scalable operating models for high-growth cybersecurity products. The role involves driving innovation through AI-powered service delivery, automation, and predictive analytics while championing customer advocacy across Product Management, Engineering, and Sales teams. Key responsibilities include improving CSAT and NPS metrics, managing service level agreements, and translating customer feedback into product enhancements. The successful candidate will navigate the complexities of threat protection by ensuring support teams possess deep expertise in cybersecurity technologies, cloud services, and emerging threats to reduce customer effort and accelerate issue resolution within a complex security landscape.
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