Senior Staff Software Engineer, Customer Success

Intuit

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
San Diego, CA
Salary
$205,500–$277,500 / yr
Posted
2 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $194k
This role $242k
$122k most similar roles pay here $294k

This role pays more than 82% of similar roles. Most pay $163,416–$225,000 — the shaded band above. At the midpoint, this role pays about $242k versus about $194k for comparable roles.

Based on 240 similar postings.

Employer

About Intuit

Intuit is a financial software company known for products like TurboTax, QuickBooks, Mint, and Credit Karma, helping consumers and small businesses manage their finances and taxes. Industry: Financial Software & Technology

Intuit currently has 169 open roles on FindRole.

Listed pay typically runs $202,500–$274,000 across 154 roles with salary data.

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View all roles at Intuit

At a glance

TL;DR · Senior Staff Software Engineer, Customer Success

As a Senior Staff Software Engineer - Customer Success within the Virtual Expert Platform team, you will provide technical leadership to build and evolve an agentic AI customer success platform. You will architect scalable, secure, and interoperable systems that power onboarding, product adoption, and retention workflows while managing complex cross-team technical problems. Your daily work involves designing multi-agent systems, establishing technical standards for AI safety and observability, and developing guardrail frameworks to ensure reliable production performance. You will be responsible for translating technical strategy into actionable roadmaps for business leaders while mentoring other engineers. The role requires expert proficiency in Java or C# and extensive experience with LLM-based capabilities, including retrieval-augmented generation, prompt engineering, and agent memory. You will solve critical problems regarding customer health, churn risk, and automated actions within a large ecosystem of integrated systems.

What does a Software Engineer earn in California?

Median $214000 from 763 postings across 66 companies.

See salary data

What you'll do

  • Architect scalable, secure, and interoperable customer-centric platforms to power the Customer Success ecosystem.
  • Design and implement end-to-end multi-agent systems and AI integrations with robust evaluation and guardrail frameworks.
  • Resolve complex, ambiguous technical problems across onboarding, value realization, partner, and retention domains.
  • Define technical standards, patterns, and reference architectures for engineering teams to follow.
  • Translate technical strategy into actionable roadmaps for senior product and business leadership.
  • Mentor staff engineers and grow the organization's internal capacity for AI-capable engineering.
  • Evaluate emerging technologies in the AI and data landscape to identify high-leverage opportunities.
  • Contribute significantly to hands-on development across all phases of the software lifecycle.

What we're looking for

  • 12+ years of relevant experience building web, software, or data-intensive applications.
  • Track record of technical leadership at the Senior Staff level or above.
  • Demonstrated experience architecting end-to-end ecosystems for analytical and customer-centric platforms at scale.
  • Expert-level proficiency in at least one object-oriented language such as Java/J2EE or C#.
  • Hands-on experience designing and shipping AI/ML capabilities in production, including LLM-based or agentic systems.
  • Proven ability to influence technical direction across teams and communicate complex trade-offs to senior leadership.
  • BS/MS in Computer Science or equivalent practical experience.

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