Customer Success Manager Technical Specialist

IBM

Hybrid

Quick summary

Work type
Hybrid
Location
Dallas, TX
Salary
$152,948–$192,000 / yr
Posted
8 days ago

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $179k
This role $172k
$136k most similar roles pay here $215k

This role pays less than 51% of similar roles. Most pay $152,500–$205,750 — the shaded band above. At the midpoint, this role pays about $172k versus about $179k for comparable roles.

Based on 239 similar postings.

Employer

About IBM

IBM is a US-based global technology company providing hybrid cloud, AI, consulting, enterprise software, and IT infrastructure products and services.

IBM currently has 921 open roles on FindRole.

Listed pay typically runs $1,000,000–$1,000,000 across 10 roles with salary data.

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At a glance

TL;DR · Customer Success Manager Technical Specialist

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Seeking a Customer Success Manager Technical Specialist to join IBM Corporation’s enterprise integration team in Dallas, Texas. This senior-level role involves managing complex webMethods integration accounts and overseeing middleware technologies for high-stakes clients. Day-to-day responsibilities include leading technical discussions with development teams, ensuring efficient platform implementation, and addressing performance issues across multi-system environments. The ideal candidate will have expertise in Cloud-enabled iPaaS, B2Bi, APIs, Linux, Azure, AWS, and project management. They must anticipate challenges during deployment and post-deployment phases while driving software adoption through quarterly business reviews. This position requires a Master’s degree or equivalent experience and one year of relevant technical customer success management.

Skills

AWS Azure Linux iPaaS B2Bi API Project Management

What you'll do

  • Manage webMethods integration accounts for enterprise clients.
  • Lead technical discussions with development and operations teams to ensure efficient platform use.
  • Handle complex data migration and performance issues in multi-system environments.
  • Track software adoption against success plans through quarterly business reviews.
  • Identify new sales opportunities and contribute to overall account strategy.

What we're looking for

  • Master’s degree in Engineering or related field, or equivalent experience.
  • 1 year of experience as a Customer Success Manager or similar role.
  • Expertise in Cloud-enabled iPaaS, B2Bi, API management, and Linux.
  • Experience with Microsoft Azure cloud and Amazon Web Services (AWS).
  • Strong project management skills for enterprise integration projects.

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