Customer Success Associate
At a glance
AI generatedTL;DR
Join Figure as a Customer Success Associate and become the voice of the company for customers navigating financial decisions through phone, chat, and email. You will guide them through application processes, resolve issues, and explain complex concepts clearly while building expertise in blockchain-powered home equity loans (HELOCs) and other fintech products. This role requires strong communication skills, attention to detail, and comfort with compliance training; no prior fintech experience is necessary as comprehensive training is provided. Figure’s platform has originated over $17 billion in HELOCs, making it a leader in non-bank home equity financing.
Skills
What you'll do
- Serve as primary contact for customers via phone, chat, and email.
- Guide customers through application processes and resolve issues efficiently.
- Build expertise in Figure’s financial products and blockchain technology.
- Explain complex financial concepts clearly to enhance customer understanding.
- Conduct professional video notary sessions with attention to detail and care.
What we're looking for
- 1+ year of experience in a customer-facing role
- Strong verbal and written communication skills
- Ability to explain complex information clearly and build trust with customers
- Comfort working in a structured, fast-paced, high-volume environment
- Confidence learning new systems and navigating multiple technology platforms
- Ability to complete required compliance training
- Must be able to become a licensed e-notary
Employer
About Figure
Figure Technologies is a financial technology company that uses blockchain technology to offer home equity lines of credit (HELOCs), mortgage refinancing, and other lending products with faster approval times. Industry: Financial Technology & Lending
Figure currently has 2 open roles on FindRole.
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