Senior Customer Success Manager

MongoDB

Quick summary

Work type
On-site
Location
New York, NY
Salary
$87,000–$172,000 / yr
Posted
13 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $184k
This role $130k
$71k most similar roles pay here $236k

This role pays less than 86% of similar roles. Most pay $157,625–$211,000 — the shaded band above. At the midpoint, this role pays about $130k versus about $184k for comparable roles.

Based on 239 similar postings.

Employer

About MongoDB

MongoDB is a leading American software company that develops and provides commercial support for a popular, source-available document database. Designed to handle unstructured and structured data natively, its platform is purpose-built for modern cloud applications, analytics, and AI experiences.

MongoDB currently has 287 open roles on FindRole.

Listed pay typically runs $126,500–$209,000 across 104 roles with salary data.

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View all roles at MongoDB

At a glance

TL;DR · Senior Customer Success Manager

Join the Customer Success team at MongoDB as a Senior Customer Advisory role, where you will work closely with enterprise clients to ensure they achieve their business goals using MongoDB's cutting-edge database solutions. Your day-to-day responsibilities include conducting deep-dive technical assessments, developing strategic roadmaps, and providing expert guidance on best practices for data management and application development. You will leverage your extensive knowledge of MongoDB technologies, including Atlas, Stitch, and Realm, along with proficiency in SQL, NoSQL, and cloud platforms like AWS and Azure. This role requires a strong background in database administration and software engineering, as well as excellent communication skills to effectively collaborate with both technical teams and business stakeholders.

What you'll do

  • Analyze customer needs and provide technical guidance on database solutions.
  • Design and implement scalable MongoDB architectures for enterprise clients.
  • Troubleshoot complex database issues to ensure high performance and reliability.
  • Develop training materials and conduct workshops on MongoDB best practices.
  • Stay updated with the latest database technologies and industry trends.

What we're looking for

  • Proven experience in customer advisory or technical support roles.
  • Strong problem-solving skills with a focus on database technologies.
  • Excellent communication and interpersonal skills for client interactions.
  • Experience with MongoDB and other NoSQL databases is required.
  • Bachelor’s degree in Computer Science, Engineering, or related field.
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Previous experience in software development or IT consulting preferred.

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Hybrid