Customer Success Manager, Radar

Stripe

Confirmed live 2 days ago High trust

Quick summary

Work type
On-site
Location
AtlantaChicagoNew YorkSeattleSouth San Francisco, CA
Salary
$181,600–$272,400 / yr
Posted
49 days ago
Freshness
Confirmed live 2 days ago

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $193k
This role $227k
$131k most similar roles pay here $288k

This role pays more than 75% of similar roles. Most pay $158,750–$226,512 — the shaded band above. At the midpoint, this role pays about $227k versus about $193k for comparable roles.

Based on 240 similar postings.

Employer

About Stripe

Stripe is a financial infrastructure platform for internet businesses, providing payment processing, billing, fraud prevention, and banking-as-a-service APIs to businesses of all sizes globally. Industry: Payments Infrastructure & Financial Technology

Stripe currently has 173 open roles on FindRole.

Listed pay typically runs $190,400–$285,600 across 171 roles with salary data.

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View all roles at Stripe

At a glance

TL;DR · Customer Success Manager, Radar

As a Customer Success Manager, Radar, you will join the Global CSM Team to manage the post-sales lifecycle for users of Stripe’s fraud and disputes product suite. You will serve as the operational backbone and domain expert for products including Radar Standard, Radar for Fraud Teams, Adaptive 3DS, and Smart Refunds. Your daily responsibilities involve monitoring risk signals, identifying integration gaps, educating users on high-value features, and advocating for customer needs during roadmap discussions. You will collaborate with cross-functional teams like Product, Support, and Data Science to improve fraud rates and payment health. The role requires expertise in payments fraud, chargeback management, and risk operations. You must be proficient in analyzing fraud dashboards, dispute analytics, and authorization rate metrics while presenting performance data to senior stakeholders across risk, finance, and operations functions.

What you'll do

  • Identify churn signals and integration gaps to proactively initiate optimization conversations for clients.
  • Educate users on fraud and disputes products to drive adoption of high-value features.
  • Identify and pursue upsell opportunities based on customer needs and product usage.
  • Act as the internal advocate by routing product feedback and representing user needs in roadmap discussions.
  • Own reporting and performance metrics while leading internal training for the team.
  • Participate in key customer business reviews to present fraud and risk performance data.
  • Manage a complex book of business including merchant fraud investigations and dispute escalations.
  • Interpret fraud dashboards, dispute analytics, and authorization rate metrics to provide actionable insights.

What we're looking for

  • 5+ years of experience in enterprise relationship management or consulting.
  • 2+ years of experience in payments fraud, risk management, or disputes at a bank, fintech, or payments company.
  • Proven experience with fraud prevention, chargeback management, and risk operations including knowledge of fraud patterns and dispute representment.
  • Hands-on experience with machine learning-based fraud tools, rule-based fraud engines, or dispute management platforms.
  • Experience presenting fraud and risk performance data to influence senior stakeholders in risk, finance, and operations functions.
  • Ability to manage a complex book of business including merchant investigations, dispute escalations, and performance reviews.
  • Ability to interpret fraud dashboards, dispute analytics, and authorization rate metrics to find answers.

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