Customer Success Manager

MongoDB

Hybrid

Quick summary

Work type: Hybrid
Location: Austin, TXSan Francisco, CA
Salary: $71,000–$139,000 / yr
Posted: 13 days ago
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $185k

This role $105k

$54k most similar roles pay here $233k

This role pays less than 98% of similar roles. Most pay $155,486–$215,237 — the shaded band above. At the midpoint, this role pays about $105k versus about $185k for comparable roles.

Based on 238 similar postings.

Employer

About MongoDB

MongoDB is a leading American software company that develops and provides commercial support for a popular, source-available document database. Designed to handle unstructured and structured data natively, its platform is purpose-built for modern cloud applications, analytics, and AI experiences.

MongoDB currently has 287 open roles on FindRole.

Listed pay typically runs $126,500–$209,000 across 104 roles with salary data.

Most-posted roles

View all roles at MongoDB

At a glance

TL;DR · Customer Success Manager

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We are seeking a Customer Success Manager to join our dynamic team in Austin or San Francisco on a hybrid work model. This role involves providing customer advisory services, ensuring high satisfaction and successful outcomes for our clients. You will leverage your excellent communication skills to influence both technical and business decisions, driving the adoption of MongoDB solutions and fostering long-term relationships with key stakeholders. The ideal candidate possesses strong problem-solving abilities and is adept at navigating complex enterprise environments. Familiarity with cloud platforms and database technologies is a plus, as you will work closely with customers to optimize their use of our scalable and robust NoSQL database platform.

Skills

MongoDB Python CI/CD

What you'll do

Manage customer relationships to ensure high satisfaction and loyalty.
Identify customer needs and provide solutions using MongoDB products.
Develop strategies to enhance customer experience and product adoption.
Conduct regular check-ins with customers to address issues proactively.
Provide training and support for effective use of MongoDB technologies.

What we're looking for

Proven experience in customer success management or a related field.
Strong communication skills to influence technical and business outcomes.
Ability to build and maintain relationships with key stakeholders.
Experience working in a hybrid work environment preferred.
Understanding of database technologies, preferably MongoDB.