Senior Customer Success Manager

MongoDB

Hybrid

Quick summary

Work type: Hybrid
Location: Mexico City, Mexico
Posted: 13 days ago
Nearby: 8 roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $183k

$140k most similar roles pay here $229k

This listing doesn't post a salary. Most similar roles pay $155,000–$211,000.

Based on 239 similar postings.

Employer

About MongoDB

MongoDB is a leading American software company that develops and provides commercial support for a popular, source-available document database. Designed to handle unstructured and structured data natively, its platform is purpose-built for modern cloud applications, analytics, and AI experiences.

MongoDB currently has 287 open roles on FindRole.

Listed pay typically runs $126,500–$209,000 across 104 roles with salary data.

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At a glance

TL;DR · Senior Customer Success Manager

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We are seeking a Customer Advisory professional with at least four years of experience to join our team in Mexico City under a hybrid working model. This role involves ensuring the health and revenue realization for Enterprise customers, requiring strong accountability and proactive engagement. The ideal candidate will work closely with clients to understand their needs, develop tailored solutions, and drive successful outcomes that enhance customer satisfaction and loyalty. Proficiency in CRM tools, data analytics, and excellent communication skills are essential. Experience with MongoDB’s products and services is a significant plus, as the role involves deep understanding of our offerings to provide expert advice and support at scale.

Skills

MongoDB Python SQL Linux Docker Kubernetes CI/CD Git AWS Azure Google Cloud Platform PostgreSQL MuleSoft API Management DevOps Agile Scrum

What you'll do

Manage customer health and revenue realization for Enterprise clients.
Ensure high levels of accountability in all customer interactions.
Advise customers on best practices to maximize product value.
Monitor and report on key performance indicators related to customer success.
Develop strategies to enhance customer satisfaction and loyalty.

What we're looking for

4+ years of experience in managing customer health and revenue realization.
Proven track record of accountability with Enterprise customers.
Based in Mexico City for hybrid work model.
Strong communication skills to advise and support customers.
Experience in a technology company like MongoDB preferred.

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