Strategic Customer Success Manager

MongoDB

Hybrid

Quick summary

Work type: Hybrid
Location: Munich, Germany
Posted: 13 days ago
Nearby: 3 roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $179k

$138k most similar roles pay here $217k

This listing doesn't post a salary. Most similar roles pay $148,583–$209,791.

Based on 238 similar postings.

Employer

About MongoDB

MongoDB is a leading American software company that develops and provides commercial support for a popular, source-available document database. Designed to handle unstructured and structured data natively, its platform is purpose-built for modern cloud applications, analytics, and AI experiences.

MongoDB currently has 287 open roles on FindRole.

Listed pay typically runs $126,500–$209,000 across 104 roles with salary data.

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At a glance

TL;DR · Strategic Customer Success Manager

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The Customer Success Manager role at MongoDB is a senior position within the Customer Success team, requiring an individual with a strong background in technical account management or customer success for complex enterprise solutions. In this role, you will act as a strategic advisor to customers, guiding them on best practices and optimizing their use of MongoDB’s products while also leading executive business reviews and driving growth across your portfolio. Key responsibilities include mitigating technical risks, resolving high-stakes issues, and collaborating with internal teams like Product and Professional Services to enhance customer outcomes. Ideal candidates have 7+ years of experience in a similar role, with expertise in database technologies and cloud infrastructure, along with strong communication skills in both German and English.

Skills

MongoDB AWS Azure Gainsight Salesforce.com CI/CD DevOps Linux SQL NoSQL Python Kubernetes Terraform Docker Prometheus Grafana Git Jira Confluence MuleSoft PostgreSQL

What you'll do

Work as a strategic advisor to customers on MongoDB best practices and technology strategy.
Guide customers through the customer journey to accelerate their time-to-value from MongoDB.
Proactively identify and mitigate technical risks for complex accounts by designing custom remediation plans.
Facilitate resolution of high-stakes customer challenges and expand MongoDB usage through optimized solutions.
Collect feedback and inform internal teams on how to build a stronger product and go-to-market strategy.
Act as the link between customers and product engineering to develop new innovative solutions.
Forecast expected churn and growth for senior leadership team.

What we're looking for

7+ years experience in Customer Success, Technical Account Management, or related roles for technical products.
4+ years managing customer health and revenue realization for Forbes Global 2000 customers.
Proven ability to act autonomously and make key decisions impacting customer outcomes.
Entrepreneurial mindset with the capability to build new processes and practices.
Strong collaboration skills working closely with Sales, Professional Services, Tech Services, etc.
Demonstrated commitment to continuous technical education in relevant technologies.