Customer Success Manager

MongoDB

Hybrid

Quick summary

Work type: Hybrid
Location: Amsterdam, Netherlands
Posted: 13 days ago
Nearby: 37 roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $185k

$141k most similar roles pay here $222k

This listing doesn't post a salary. Most similar roles pay $155,486–$214,175.

Based on 238 similar postings.

Employer

About MongoDB

MongoDB is a leading American software company that develops and provides commercial support for a popular, source-available document database. Designed to handle unstructured and structured data natively, its platform is purpose-built for modern cloud applications, analytics, and AI experiences.

MongoDB currently has 287 open roles on FindRole.

Listed pay typically runs $126,500–$209,000 across 104 roles with salary data.

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At a glance

TL;DR · Customer Success Manager

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As a Customer Success Manager at MongoDB, you will join a dedicated team focused on ensuring customer satisfaction and driving product adoption. Your primary responsibilities include providing strategic guidance to customers, helping them optimize their use of MongoDB’s database solutions, and acting as the liaison between customers and internal teams to address technical challenges and business needs. You will leverage your strong communication skills to influence both technical and business stakeholders, facilitating successful outcomes for clients. This role requires expertise in customer advisory roles within a SaaS environment, familiarity with cloud-based technologies, and an understanding of database management systems. MongoDB offers a dynamic platform used by enterprises worldwide, making this position ideal for someone who thrives in a fast-paced, high-impact setting.

Skills

MongoDB Python SQL Linux Docker Kubernetes AWS CI/CD Git Jira Confluence Postman Swagger RESTful_APIs

What you'll do

Manage customer relationships to ensure high satisfaction and loyalty.
Provide strategic guidance to help customers achieve their business goals using MongoDB.
Identify opportunities for product improvement based on customer feedback.
Develop and deliver tailored training programs for customer teams.
Escalate technical issues to appropriate internal teams for resolution.

What we're looking for

Proven experience in customer success management or a related field.
Strong communication skills, both verbal and written, for influencing technical and business decisions.
Ability to build and maintain strong relationships with clients at all levels.
Experience in providing advisory services to customers on product usage and optimization.
Credentials such as relevant industry certifications (optional but beneficial).