Senior Customer Success Manager

MongoDB

Hybrid

Quick summary

Work type
Hybrid
Location
New York, NYStockholm, Sweden
Posted
13 days ago

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Salary context

How this pay compares to similar roles

Similar $183k
$140k most similar roles pay here $229k

This listing doesn't post a salary. Most similar roles pay $155,000–$211,000.

Based on 239 similar postings.

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About MongoDB

MongoDB is a leading American software company that develops and provides commercial support for a popular, source-available document database. Designed to handle unstructured and structured data natively, its platform is purpose-built for modern cloud applications, analytics, and AI experiences.

MongoDB currently has 287 open roles on FindRole.

Listed pay typically runs $126,500–$209,000 across 104 roles with salary data.

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At a glance

TL;DR · Senior Customer Success Manager

As a Customer Success Manager at MongoDB in Stockholm, you will join a dynamic team focused on ensuring customer satisfaction and driving business growth. Your role involves acting as the primary point of contact for high-profile customers, guiding them through technical success plans to optimize their use of MongoDB’s products. You will leverage your deep understanding of database technology and strong account management skills to advise customers on best practices, mitigate risks, and resolve complex issues autonomously. Key responsibilities include building strategic relationships with internal teams like Sales and Professional Services, facilitating executive business reviews, and contributing to the development of new customer success processes. Ideal candidates have 7+ years of experience in technical customer roles, a background in database or cloud technologies, and a passion for continuous learning and innovation.

What you'll do

  • Work as a strategic advisor to customers on MongoDB best practices and technology strategy.
  • Guide customers through the customer journey to accelerate their time-to-value from MongoDB.
  • Proactively identify and mitigate technical risks for complex accounts by designing custom remediation plans.
  • Facilitate resolution of high-stakes customer challenges and expand MongoDB usage through optimized solutions.
  • Collect feedback and inform internal teams on how to build a stronger product and go-to-market strategy.

What we're looking for

  • 7+ years experience in Customer Success or Technical Account Management for technical products.
  • 4+ years of accountability for customer health and revenue realization for large enterprise customers.
  • Proven ability to act autonomously with full ownership over customer portfolios.
  • Entrepreneurial mindset to build new processes and practices for serving customers.
  • Demonstrated commitment to continuous technical education, such as MongoDB DBA track or cloud certifications.
  • Strong collaboration skills working closely with Sales, Professional Services, and Tech teams.

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