Customer Success Manager

Arm Holdings

Hybrid

Quick summary

Work type: Hybrid
Location: San Jose, CA
Salary: $262,700–$355,400 / yr
Posted: 1 day ago
Nearby: 99+ roles within 25 mi

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $182k

This role $309k

$119k most similar roles pay here $381k

This role pays more than 99% of similar roles. Most pay $151,825–$211,175 — the shaded band above. At the midpoint, this role pays about $309k versus about $182k for comparable roles.

Based on 239 similar postings.

Employer

About Arm Holdings

Arm Holdings plc is a leading British semiconductor and software design firm, established in 1990 and recognized for developing energy-efficient processor architectures that power nearly all smartphones and a vast range of IoT and computing devices.

Arm Holdings currently has 42 open roles on FindRole.

Listed pay typically runs $191,300–$258,800 across 42 roles with salary data.

Most-posted roles

View all roles at Arm Holdings

At a glance

TL;DR · Customer Success Manager

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The Customer Success Manager (CSM) is a senior-level role within Arm’s Strategic Account Team, focusing on driving the technical and operational success of large hyperscaler partners. This CSM will act as a trusted advisor, coordinating complex engagements involving multiple engineering teams and external partners to ensure successful deployment of Arm technologies in cloud infrastructure. Daily responsibilities include leading program reviews, managing dependencies, and advocating for customer needs internally. The ideal candidate has extensive experience in technical program management, with a strong background in semiconductor technology and cloud infrastructure. They should possess excellent collaboration and communication skills, capable of engaging at both engineering and executive levels. Familiarity with Arm’s ecosystem and tools is preferred, as well as knowledge of CPU development lifecycles and system integration processes. This role addresses the critical business problem of accelerating adoption of Arm technologies in next-generation cloud deployments.

Skills

Arm CPU semiconductors cloud infrastructure server platforms AI systems data center technologies IP development lifecycle SoC development lifecycle hardware/software co-development system integration platform enablement processes program management certifications

What you'll do

Lead cross-functional engagements involving customer engineering and Arm teams to accelerate technology adoption.
Own governance of complex customer programs, managing risks and ensuring measurable business outcomes.
Coordinate large-scale initiatives across multiple workstreams and organizations within Arm.
Proactively identify and resolve technical and operational blockers impacting customer success.
Act as the primary liaison between customers and internal stakeholders, driving prioritization for key requirements.
Develop trusted partnerships to strengthen Arm’s position in strategic cloud infrastructure accounts.

What we're looking for

5+ years of experience in technical program management or strategic program leadership.
Proven track record managing large-scale technical programs involving multiple engineering teams and external partners.
Strong understanding of IP development lifecycles, hardware/software co-development, and system integration processes.
Excellent collaboration and influencing skills at both engineering and executive levels.
Outstanding interpersonal, communication, and analytical abilities to manage complex engagements effectively.

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