Senior Customer Success Manager

Okta Inc

Hybrid

Quick summary

Work type: Hybrid
Location: ILMNOHTN
Salary: $151,000–$207,900 / yr
Posted: 24 days ago
Nearby: 61 roles within 25 mi

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $183k

This role $179k

$138k most similar roles pay here $222k

This role pays more than 52% of similar roles. Most pay $152,150–$213,450 — the shaded band above. At the midpoint, this role pays about $179k versus about $183k for comparable roles.

Based on 239 similar postings.

Employer

About Okta Inc

Okta, Inc. is an American identity and access management company based in San Francisco. It provides cloud software that helps companies manage and secure user authentication into applications, and for developers to build identity controls into applications, websites, web services, and devices.[

Okta Inc currently has 152 open roles on FindRole.

Listed pay typically runs $184,000–$253,000 across 152 roles with salary data.

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View all roles at Okta Inc

At a glance

TL;DR · Senior Customer Success Manager

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As a Senior Customer Success Executive at Okta’s Enterprise division, you will join a dynamic team focused on driving customer growth and retention. Reporting to the Regional Manager of Customer Success, your role involves fostering deep relationships with C-Level executives to align their business objectives with Okta’s innovative solutions. Day-to-day responsibilities include developing strategic success plans, executing proactive engagement strategies, and mobilizing cross-functional teams to resolve complex issues. You will leverage strong communication and problem-solving skills to translate technical concepts into actionable business outcomes, ensuring high customer satisfaction and ROI. Ideal candidates have 5+ years of experience in customer success or account management with a focus on enterprise-level SaaS products, along with expertise in enterprise security tools. This role demands exceptional emotional intelligence, presentation skills, and the ability to navigate complex organizational challenges effectively.

Skills

SaaS Customer Success Account Management Consulting Enterprise Security Tools Presentation Skills Communication Skills Emotional Intelligence Relationship Management Technical Problem-Solving Cross-Functional Collaboration KPIs Strategic Business Reviews Feedback Gathering Product Adoption Executive Stakeholder Development

What you'll do

Develop and maintain strong relationships with C-Level customers to align business goals.
Design and execute proactive success plans and Strategic Business Reviews (SBRs) for measurable outcomes.
Mobilize cross-functional partners to resolve escalations and lead coordinated success motions.
Gather customer feedback to drive continuous improvement and innovation.
Identify and communicate new products and features to help customers benefit from Okta's capabilities.
Demonstrate strong emotional intelligence and relationship management with executive stakeholders.
Possess exceptional presentation skills to align technical goals with business value for C-level executives.

What we're looking for

5+ years of experience in customer success, account management, or consulting with large enterprises.
Proven track record of delivering exceptional customer experiences and scaling solutions.
Strong emotional intelligence and relationship management skills for executive stakeholders.
Excellent presentation and communication skills to engage C-level executives effectively.
Superior listening and analytical skills to understand and anticipate customer needs.
Technical proficiency and problem-solving abilities, especially in enterprise security tools.
Ability to work collaboratively across functions to resolve escalations and drive success.

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Customer Success Executive

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