Customer Success Executive

Okta Inc

Hybrid

Quick summary

Work type
Hybrid
Location
ILINMIMNNEOH
Salary
$182,000–$250,800 / yr
Posted
24 days ago
Nearby
61 roles within 25 mi

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $184k
This role $216k
$130k most similar roles pay here $264k

This role pays more than 75% of similar roles. Most pay $149,900–$219,075 — the shaded band above. At the midpoint, this role pays about $216k versus about $184k for comparable roles.

Based on 239 similar postings.

Employer

About Okta Inc

Okta, Inc. is an American identity and access management company based in San Francisco. It provides cloud software that helps companies manage and secure user authentication into applications, and for developers to build identity controls into applications, websites, web services, and devices.[

Okta Inc currently has 152 open roles on FindRole.

Listed pay typically runs $184,000–$253,000 across 152 roles with salary data.

Most-posted roles

View all roles at Okta Inc

At a glance

TL;DR · Customer Success Executive

Role Posting Log in to save

As a Senior Customer Success Executive for the Enterprise team at Okta, you will be pivotal in driving customer retention and satisfaction by aligning Okta’s innovative solutions with enterprise business objectives. You will build strong relationships with C-level executives to ensure high ROI and act as a strategic advisor, translating technical concepts into actionable outcomes. Key responsibilities include designing proactive success plans, executing Strategic Business Reviews, and mobilizing cross-functional teams to resolve issues efficiently. This role demands 10+ years of experience in customer success or account management within the SaaS industry, with a focus on enterprise security tools. Essential skills encompass strong emotional intelligence, exceptional communication abilities, technical proficiency, and problem-solving acumen. You will navigate complex business challenges while fostering continuous improvement through customer feedback, all while contributing to Okta’s mission of empowering businesses with secure access solutions at scale.

Skills

SaaS Enterprise Security Tools Customer Success Management Account Management Consulting Skills KPIs Cross-Functional Collaboration Presentation Skills Technical Problem Solving Emotional Intelligence Relationship Management C-Level Communication Analytical Skills Interpersonal Skills Feedback Gathering

What you'll do

  • Develop and maintain strong relationships with C-Level customers to align business goals.
  • Design and execute proactive success plans with clear KPIs for measurable outcomes.
  • Mobilize cross-functional teams to resolve customer escalations effectively.
  • Gather and surface customer feedback to drive continuous product improvement.
  • Identify and communicate new products and features to help customers achieve more.

What we're looking for

  • 10+ years of experience in customer success or account management with large enterprises.
  • Proven ability to deliver and scale exceptional customer experiences.
  • Strong emotional intelligence and executive stakeholder development skills.
  • Excellent presentation and communication skills for C-level engagement.
  • Superior listening, analytical, and problem-solving abilities.
  • Experience working with enterprise security tools preferred.
  • Willingness to travel up to 25% for customer engagements.

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