Senior Customer Success Manager

Okta Inc

Quick summary

Work type: On-site
Location: NJNew York, NY
Salary: $151,000–$207,900 / yr
Posted: 4 days ago
Nearby: 99+ roles within 25 mi

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Salary context

Competitive pay

How this pay compares to similar roles

Similar $183k

This role $179k

$138k most similar roles pay here $222k

This role pays more than 52% of similar roles. Most pay $152,150–$213,450 — the shaded band above. At the midpoint, this role pays about $179k versus about $183k for comparable roles.

Based on 239 similar postings.

Employer

About Okta Inc

Okta, Inc. is an American identity and access management company based in San Francisco. It provides cloud software that helps companies manage and secure user authentication into applications, and for developers to build identity controls into applications, websites, web services, and devices.[

Okta Inc currently has 152 open roles on FindRole.

Listed pay typically runs $184,000–$253,000 across 152 roles with salary data.

Most-posted roles

View all roles at Okta Inc

At a glance

TL;DR · Senior Customer Success Manager

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As a Senior Customer Success Manager at Okta, you will join the Enterprise Sector team and work closely with high-value customers to align their business objectives with Okta’s innovative solutions. You will develop strategic relationships with C-level executives, design proactive success plans, and execute Strategic Business Reviews (SBRs) to ensure customer satisfaction and retention. Your role involves championing customer needs internally by collaborating with cross-functional teams such as Sales, Support, Engineering, and Product to resolve issues efficiently. Additionally, you will gather feedback to drive product improvements and guide customers towards adopting new features that enhance their business value. This position requires 5+ years of experience in customer success or account management roles within the SaaS industry, along with strong presentation skills for engaging C-level executives.

Skills

CustomerSuccess AccountManagement Consulting PresentationSkills CommunicationSkills SaaSExperience EnterpriseProductKnowledge CLevelEngagement TechnicalGoalsAlignment CrossFunctionalCollaboration FeedbackGathering ProactivePlanning KPIs MobilizePartners ResolveEscalations IdentifyNewProducts CustomerFeedbackLoop StrategicBusinessReviews

What you'll do

Develop and maintain strong relationships with customers and C-Level executives.
Design and execute proactive success plans and Strategic Business Reviews (SBRs).
Mobilize cross-functional partners to resolve escalations and lead coordinated success motions.
Gather customer feedback to drive continuous improvement and innovation.
Identify and communicate new products and features relevant to customer needs.
Ensure retention, happiness, and significant return on investment for customers.
Present technical goals aligned with business value to C-level executives.

What we're looking for

At least 5 years of experience in customer success, account management, or consulting with large enterprises.
Proven ability to manage relationships and deliver strategic business reviews for SaaS-based technical products.
Strong problem-solving skills and the capacity to navigate complex challenges effectively.
Excellent presentation and communication skills, especially when engaging C-level executives.
Ability to gather and surface customer feedback to drive continuous improvement and innovation.
Willingness to travel up to 25% for business purposes.

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