Customer Success Engineer, Industry Solutions

HP Inc.

Confirmed live 2 days ago High trust

Quick summary

Work type
On-site
Location
Spring, TX
Salary
$116,150–$182,400 / yr
Posted
73 days ago
Freshness
Confirmed live 2 days ago
Closes
Dec 27, 2026

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $193k
This role $149k
$102k most similar roles pay here $251k

This role pays less than 76% of similar roles. Most pay $149,500–$236,187 — the shaded band above. At the midpoint, this role pays about $149k versus about $193k for comparable roles.

Based on 240 similar postings.

Employer

About HP Inc.

HP Inc. is a global technology company that develops and sells personal computers, printers, and related supplies and services. Its products include laptops, desktops, workstations, and printing solutions for consumers and businesses worldwide.

HP Inc. currently has 104 open roles on FindRole.

Listed pay typically runs $130,700–$205,200 across 90 roles with salary data.

Most-posted roles

View all roles at HP Inc.

At a glance

TL;DR · Customer Success Engineer, Industry Solutions

As a Customer Success Engineer, Industry Solutions, you will join the Retail and Industrial Solutions team to manage long-term technical relationships with major retail customers. You will serve as the primary technical communicator between customer engineers and internal engineering teams, advocating for client needs while communicating product changes and impacts. Your daily responsibilities include managing multi-functional programs, overseeing parts logistics for builds, developing project schedules, and ensuring procedural compliance for equipment. You will drive innovation, manage risk, and mentor less-experienced staff members to ensure adherence to product roadmaps. The role requires expertise in Agile Methodology, Scrum, Kanban Principles, Lean Manufacturing, and JIRA. You will apply skills in software development, automation, change management, and project engineering to solve complex technical problems within the retail and industrial sectors while ensuring high-quality manufacturing and engineering standards are met.

What you'll do

  • Act as the primary technical liaison between customer engineers and internal HP engineering teams.
  • Manage the end-to-end engineering development and implementation process for product or service offerings.
  • Develop and direct project schedules, critical deliverables, budget allocations, and resource plans.
  • Communicate upcoming product changes and their specific impacts to key customer stakeholders.
  • Resolve escalated issues by collaborating with internal partners to implement changes to products or processes.
  • Oversee the logistics of parts for builds and prototypes across multiple simultaneous projects.
  • Drive the integration of new technologies and quality initiatives into manufacturing and engineering activities.
  • Ensure all programs comply with procedural standards, maintenance protocols, and safety practices.

What we're looking for

  • A four-year or Graduate Degree in Computer Science, Engineering, Business Administration, or a related field.
  • 7 to 10 years of work experience in engineering development, project planning, people management, or a related field.
  • Proficiency in Agile methodologies, including Scrum and Sprint Planning.
  • Experience with Project Management, including risk management, milestone tracking, and project scheduling.
  • Knowledge of Lean Manufacturing and Continuous Improvement processes.
  • Familiarity with software development, automation, and change management.
  • Ability to manage complex programs involving multiple functions, project teams, and budget allocations.
  • Proficiency in using JIRA and other project planning tools and software packages.

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