Customer Success Engineer - App Integration (US FSM East)
Quick summary
- Work type
- On-site
- Location
- Charlotte, NC
- Posted
- 10 days ago
Market check
Salary context
How this pay compares to similar roles
Similar $189k
$140k
most similar roles pay here
$234k
This listing doesn't post a salary. Most similar roles pay $152,475–$225,000.
Based on 239 similar postings.
Employer
About IBM
IBM is a US-based global technology company providing hybrid cloud, AI, consulting, enterprise software, and IT infrastructure products and services.
IBM currently has 743 open roles on FindRole.
Listed pay typically runs $1,000,000–$1,000,000 across 8 roles with salary data.
Most-posted roles
- Oracle Cloud Tech SCM Developer 50
- Associate Partner-AWS GTM Leader 48
- AI Forward Deployed Engineer 30
- Senior Oracle Cloud FIN Tech Lead 30
- Senior Software Engineer - Confluent DevProd 30
At a glance
TL;DR · Customer Success Engineer - App Integration (US FSM East)
The Customer Success Engineer role at US FSM East in Charlotte, NC is a mid-level position focused on ensuring the success of customers integrating our application. This engineer will work closely with cross-functional teams to resolve complex technical issues, provide product training and support, and develop detailed documentation for seamless app integration. Key responsibilities include conducting health checks, identifying customer needs, and collaborating with development teams to enhance product features based on user feedback. The ideal candidate should have hands-on experience with cloud platforms like AWS or Azure, proficiency in scripting languages such as Python or Bash, and a strong understanding of API integrations and RESTful services. This role is integral to our mission of delivering scalable solutions that address the unique challenges faced by enterprises during app deployment and management.
What you'll do
- Manage customer onboarding and integration of software applications.
- Ensure smooth deployment and configuration of integrated systems for clients.
- Provide technical support and troubleshooting for application integrations.
- Develop and maintain detailed documentation for system configurations.
- Conduct regular check-ins with customers to assess satisfaction and needs.
What we're looking for
- Minimum 5 years of experience in customer success or technical support roles.
- Proven track record in managing and integrating complex software applications.
- Strong understanding of cloud-based solutions and SaaS platforms.
- Excellent communication skills for building and maintaining client relationships.
- Experience with CRM tools and data analytics for customer insights.
More like this