Customer Success Engineer - App Integration (US FSM East)
Quick summary
- Work type
- On-site
- Location
- Atlanta, GA
- Posted
- 10 days ago
Market check
Salary context
How this pay compares to similar roles
Similar $189k
$140k
most similar roles pay here
$234k
This listing doesn't post a salary. Most similar roles pay $152,475–$225,000.
Based on 239 similar postings.
Employer
About IBM
IBM is a US-based global technology company providing hybrid cloud, AI, consulting, enterprise software, and IT infrastructure products and services.
IBM currently has 743 open roles on FindRole.
Listed pay typically runs $1,000,000–$1,000,000 across 8 roles with salary data.
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At a glance
TL;DR · Customer Success Engineer - App Integration (US FSM East)
The Customer Success Engineer role at US FSM East in Atlanta is a mid-level position within the customer success team, focusing on ensuring high satisfaction and successful integration of our application for enterprise clients. This engineer will work closely with customers to understand their needs, provide technical guidance during app setup, and ensure seamless integration with existing systems. Day-to-day tasks include troubleshooting issues, conducting training sessions, and collaborating with internal teams to enhance product features based on customer feedback. The ideal candidate should have strong experience in Python or JavaScript for scripting and automation, proficiency with cloud platforms like AWS or Azure, and a solid understanding of API integrations and data security protocols. This role is crucial for driving the adoption and expansion of our app within large-scale enterprise environments, addressing complex business challenges through technical expertise and customer engagement.
What you'll do
- Manage customer onboarding and integration of software applications.
- Ensure successful deployment and configuration of integrated systems for clients.
- Provide technical support and troubleshooting for application integrations.
- Develop and maintain detailed documentation for system configurations and setups.
- Conduct regular check-ins with customers to assess satisfaction and gather feedback.
What we're looking for
- Minimum 5 years of experience in customer success or technical support roles.
- Proven track record in managing and integrating complex software applications.
- Strong problem-solving skills with the ability to resolve issues efficiently.
- Excellent communication and interpersonal skills for client interaction.
- Experience with CRM tools and data analytics for performance tracking.
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