Customer Success Engineer - App Integration (US FSM East)

IBM

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Work type: On-site
Location: Boston, MA
Posted: 10 days ago

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Similar $189k

$140k most similar roles pay here $234k

This listing doesn't post a salary. Most similar roles pay $152,475–$225,000.

Based on 239 similar postings.

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IBM is a US-based global technology company providing hybrid cloud, AI, consulting, enterprise software, and IT infrastructure products and services.

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Listed pay typically runs $1,000,000–$1,000,000 across 8 roles with salary data.

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TL;DR · Customer Success Engineer - App Integration (US FSM East)

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The Customer Success Engineer role at US FSM East in Boston is a mid-level position within the customer success team, focusing on ensuring high satisfaction and successful integration of our application for enterprise clients. This engineer will work closely with customers to understand their needs, provide technical guidance, and ensure seamless app integration. Day-to-day responsibilities include troubleshooting issues, conducting training sessions, and collaborating with internal teams to enhance product features based on client feedback. The ideal candidate should have strong experience with cloud platforms like AWS or Azure, proficiency in scripting languages such as Python or Bash, and a solid understanding of API integrations and data security protocols. This role is crucial for driving customer retention and expanding our footprint within the enterprise market by addressing complex technical challenges and fostering long-term relationships.

What you'll do

Manage customer onboarding and integration of software applications.
Ensure seamless app integration by troubleshooting technical issues promptly.
Develop customized solutions to enhance client application performance.
Provide ongoing support through regular check-ins and proactive monitoring.
Document case studies and best practices for new customers to reference.

What we're looking for

Minimum 5 years of experience in customer success or technical support roles.
Proven track record in managing and integrating complex software applications.
Strong problem-solving skills with the ability to troubleshoot technical issues.
Excellent communication and interpersonal skills for client engagement.
Experience with cloud-based solutions and SaaS platforms required.