Customer Success Engineer - App Integration (US FSM East)
Quick summary
- Work type
- On-site
- Location
- Brookhaven, GA
- Posted
- 10 days ago
Market check
Salary context
How this pay compares to similar roles
Similar $189k
$140k
most similar roles pay here
$234k
This listing doesn't post a salary. Most similar roles pay $152,475–$225,000.
Based on 239 similar postings.
Employer
About IBM
IBM is a US-based global technology company providing hybrid cloud, AI, consulting, enterprise software, and IT infrastructure products and services.
IBM currently has 743 open roles on FindRole.
Listed pay typically runs $1,000,000–$1,000,000 across 8 roles with salary data.
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At a glance
TL;DR · Customer Success Engineer - App Integration (US FSM East)
We are seeking a Customer Success Engineer with expertise in app integration to join our dynamic team at the US FSM East location. This senior-level position focuses on ensuring customer satisfaction and driving product adoption through seamless integrations. Day-to-day responsibilities include collaborating with customers to understand their needs, designing custom solutions using our platform’s APIs, and providing technical guidance throughout the implementation process. Candidates should be proficient in Python or JavaScript for scripting tasks, familiar with RESTful API design principles, and have a strong background in cloud services such as AWS or Azure. The ideal candidate will possess excellent communication skills to work closely with both customers and internal teams, addressing complex integration challenges and scaling solutions across multiple clients.
What you'll do
- Configure and integrate customer applications to ensure seamless functionality.
- Troubleshoot complex technical issues related to application performance and compatibility.
- Develop custom scripts and automation tools to enhance user experience.
- Provide detailed training sessions for new customers on app usage and features.
- Monitor system performance and proactively identify potential areas for improvement.
What we're looking for
- Minimum 5 years of experience in customer success or technical support roles.
- Proven track record in managing and integrating complex software applications.
- Strong problem-solving skills with the ability to resolve technical issues efficiently.
- Excellent communication and interpersonal skills for client engagement.
- Experience with cloud-based solutions and SaaS platforms required.
- Bachelor’s degree in Computer Science, Engineering, or related field preferred.
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