Customer Success Engineer - App Integration (US FSM East)
Quick summary
- Work type
- On-site
- Location
- Raleigh, NC
- Posted
- 10 days ago
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Salary context
How this pay compares to similar roles
Similar $189k
$140k
most similar roles pay here
$234k
This listing doesn't post a salary. Most similar roles pay $152,475–$225,000.
Based on 239 similar postings.
Employer
About IBM
IBM is a US-based global technology company providing hybrid cloud, AI, consulting, enterprise software, and IT infrastructure products and services.
IBM currently has 743 open roles on FindRole.
Listed pay typically runs $1,000,000–$1,000,000 across 8 roles with salary data.
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At a glance
TL;DR · Customer Success Engineer - App Integration (US FSM East)
We are seeking a Customer Success Engineer with expertise in app integration to join our dynamic team at the US FSM East location. This senior-level position focuses on ensuring customer satisfaction and driving product adoption through seamless integrations. Day-to-day responsibilities include collaborating with cross-functional teams, troubleshooting technical issues, and providing ongoing support to enhance user experience. The ideal candidate will have hands-on experience with APIs, SDKs, and integration tools such as MuleSoft or Zapier, along with proficiency in programming languages like Python or JavaScript. Knowledge of cloud platforms like AWS or Azure is also essential. This role plays a crucial part in our mission to deliver scalable solutions that address complex business challenges for enterprise clients.
What you'll do
- Manage customer onboarding and integration of software applications.
- Ensure smooth deployment and configuration of integrated solutions for clients.
- Provide technical support to resolve issues related to application integrations.
- Develop and maintain documentation for integrated systems and workflows.
- Train customers on the effective use of integrated applications and tools.
What we're looking for
- Minimum 5 years of experience in customer success or technical support roles.
- Proven track record in managing and integrating complex software applications.
- Strong understanding of cloud-based solutions and SaaS platforms.
- Excellent communication skills for interfacing with clients at all levels.
- Ability to analyze customer needs and provide tailored technical solutions.
- Certified in relevant technology stacks or platforms (preferred).
- Experience with project management tools and methodologies.
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