Customer Success Engineer - App Integration (US FSM East)
Quick summary
- Work type
- On-site
- Location
- Dallas, TX
- Posted
- 10 days ago
Market check
Salary context
How this pay compares to similar roles
Similar $189k
$140k
most similar roles pay here
$234k
This listing doesn't post a salary. Most similar roles pay $152,475–$225,000.
Based on 239 similar postings.
Employer
About IBM
IBM is a US-based global technology company providing hybrid cloud, AI, consulting, enterprise software, and IT infrastructure products and services.
IBM currently has 743 open roles on FindRole.
Listed pay typically runs $1,000,000–$1,000,000 across 8 roles with salary data.
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At a glance
TL;DR · Customer Success Engineer - App Integration (US FSM East)
The Customer Success Engineer role at US FSM East in Dallas is a mid-level position within the customer success team, focusing on ensuring high satisfaction and successful integration of our application for enterprise clients. This engineer will work closely with customers to understand their needs, provide technical guidance, and facilitate seamless app integrations. Day-to-day tasks include troubleshooting issues, conducting training sessions, and collaborating with internal teams to enhance product features based on customer feedback. The ideal candidate should have strong proficiency in Python and JavaScript, along with experience using tools like Jira and Confluence. Knowledge of cloud platforms such as AWS or Azure is beneficial. This role requires a deep understanding of enterprise software integration challenges and the ability to navigate complex technical environments to deliver exceptional support.
What you'll do
- Manage customer onboarding and integration of software applications.
- Ensure smooth deployment and configuration of integrated systems for clients.
- Provide technical support and troubleshooting for application integrations.
- Develop and maintain detailed documentation for system configurations.
- Conduct regular check-ins with customers to assess satisfaction and needs.
What we're looking for
- Minimum 5 years of experience in customer success or technical support roles.
- Proven track record in managing and integrating complex software applications.
- Strong understanding of cloud-based solutions and SaaS platforms.
- Excellent communication skills for interfacing with clients at all levels.
- Ability to analyze system issues, provide troubleshooting guidance, and document resolutions.
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Certifications in relevant technologies (e.g., AWS, Azure) preferred.
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