Customer Success Engineer - App Integration (US FSM East)
Quick summary
- Work type
- On-site
- Location
- Durham, NC
- Posted
- 10 days ago
Market check
Salary context
How this pay compares to similar roles
Similar $189k
$140k
most similar roles pay here
$234k
This listing doesn't post a salary. Most similar roles pay $152,475–$225,000.
Based on 239 similar postings.
Employer
About IBM
IBM is a US-based global technology company providing hybrid cloud, AI, consulting, enterprise software, and IT infrastructure products and services.
IBM currently has 743 open roles on FindRole.
Listed pay typically runs $1,000,000–$1,000,000 across 8 roles with salary data.
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At a glance
TL;DR · Customer Success Engineer - App Integration (US FSM East)
The Customer Success Engineer role at US FSM East in Durham, NC is a mid-level position within the customer success team, focusing on ensuring high satisfaction and successful integration of our applications for clients. This engineer will work closely with customers to understand their needs, provide technical guidance, and facilitate seamless app integrations. Day-to-day responsibilities include troubleshooting issues, conducting training sessions, and collaborating with internal teams to enhance product features based on client feedback. The ideal candidate should have expertise in cloud platforms like AWS or Azure, proficiency in scripting languages such as Python or JavaScript, and a strong understanding of API integration and data security protocols. This role is crucial for driving customer retention and expanding our footprint within the enterprise market by addressing complex technical challenges and delivering scalable solutions.
What you'll do
- Manage customer onboarding and integration of software applications.
- Ensure seamless app integrations by troubleshooting technical issues promptly.
- Develop custom solutions to enhance application functionality for clients.
- Provide ongoing support and training to maximize client usage efficiency.
- Monitor system performance and recommend improvements to the product team.
What we're looking for
- Minimum 5 years of experience in customer success or technical support roles.
- Proven track record in managing and integrating complex software applications.
- Strong expertise in cloud-based solutions and SaaS platforms.
- Excellent communication skills for interfacing with clients at all levels.
- Ability to troubleshoot and resolve issues across multiple technology stacks.
- Certified in relevant technologies or platforms (preferred but not required).
- Bachelor’s degree in Computer Science, Engineering, or related field.
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