Systems Services and Support Analyst

What you'll do

• Provide Level-1 production support and incident triage for Asset Management business operations.
• Manage the end-to-end ticket lifecycle and coordinate resolutions across technology teams.
• Perform operational readiness checks and manage user onboarding processes.
• Use AI-enabled tools to accelerate issue analysis and drive effective incident management.
• Conduct thorough postmortems to identify root causes and implement preventive actions.
• Support Windows environments, Active Directory, and cloud-hosted services in AWS.
• Utilize SQL and monitoring tools like Splunk or Datadog to track system performance.
• Drive continuous improvement by automating tasks and reducing recurring technical issues.

What we're looking for

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field (preferred).
• Experience supporting Asset Management, Investment Management, Quantitative Research, Trading, or other financial services technology platforms.
• Strong troubleshooting skills to assess impact, prioritize issues, and coordinate resolution across applications, infrastructure, and data platforms.
• Experience managing major incidents, driving escalations, leading stakeholder communications, and supporting service restoration efforts.
• Experience conducting root cause analysis and implementing improvements to reduce recurring issues and improve service reliability.
• Experience supporting Windows environments, Active Directory, identity and access management, and cloud-hosted services.
• Experience supporting applications, databases, and infrastructure in AWS environments.
• Working knowledge of SQL and monitoring tools such as Splunk, Dynatrace, Datadog, CloudWatch, or Grafana.