Conversational AI and Agentic AI Manager

PWC

Confirmed live today High trust

Quick summary

Work type
On-site
Location
New York, NYDallas, TXChicago, ILFlorham Park, NJ
Salary
$99,000–$232,000 / yr
Employment
Full-time
Posted
15 days ago
Freshness
Confirmed live today

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $217k
This role $166k
$80k most similar roles pay here $279k

This role pays less than 81% of similar roles. Most pay $177,137–$257,250 — the shaded band above. At the midpoint, this role pays about $166k versus about $217k for comparable roles.

Based on 240 similar postings.

Employer

About PWC

PwC (PricewaterhouseCoopers) is one of the "Big Four" accounting and professional services firms, providing audit, tax, and advisory services to companies, governments, and institutions worldwide. Industry: Professional Services & Accounting

PWC currently has 104 open roles on FindRole.

Listed pay typically runs $99,000–$232,000 across 101 roles with salary data.

Most-posted roles

View all roles at PWC

At a glance

TL;DR · Conversational AI and Agentic AI Manager

As a Conversational AI and Agentic AI - Manager within the Advisory practice, you will lead the development of innovative user interaction solutions at the intersection of data, analytics, and AI. You will manage teams to execute user interaction engineering projects, specifically focusing on building AI-powered contact center solutions to enhance customer interactions. Your daily responsibilities include gathering functional requirements from stakeholders, translating them into technical specifications, and conducting usability testing based on human-centered design principles. To achieve these goals, you will utilize AngularJS frameworks, HTML5 for web design, Figma for prototyping, and specific AI platforms including Dialogflow and Amazon Lex. You will also mentor junior staff and manage client accounts to ensure successful project delivery while identifying opportunities to improve user experience through advanced technology and strategic planning in the field of conversational AI.

What you'll do

  • Lead the development and implementation of AI-powered contact center solutions to improve customer interactions.
  • Manage and guide teams in the strategic planning and execution of user interaction engineering projects.
  • Use AngularJS frameworks to create dynamic and responsive user interfaces.
  • Conduct usability testing and user research to inform design decisions and enhance user experience.
  • Translate stakeholder functional requirements into technical specifications for product development.
  • Customize product designs to meet specific client needs and industry standards.
  • Apply human-centered design principles to ensure accessibility across all digital platforms.
  • Coach and mentor junior staff to foster professional growth and improve team performance.

What we're looking for

  • At least a Bachelor's degree.
  • At least 5 years of experience.
  • Experience with AngularJS for UI development (preferred).
  • Proficiency in HTML5 for web design (preferred).
  • Utilizing Figma for UI design and prototyping (preferred).
  • Conducting usability testing to enhance user experience (preferred).
  • Developing customer experience strategies for contact centers (preferred).
  • Implementing AI-powered solutions like Dialogflow and Amazon Lex (preferred).

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