This role pays more than
75%
of similar roles. Most pay
$209,996–$282,500
— the shaded band above.
At the midpoint, this role pays about
$282k
versus about
$246k
for comparable roles.
Based on 240 similar postings.
Employer
About PWC
PwC (PricewaterhouseCoopers) is one of the "Big Four" accounting and professional services firms, providing audit, tax, and advisory services to companies, governments, and institutions worldwide. Industry: Professional Services & Accounting
PWC currently has
104 open roles
on FindRole.
Listed pay typically runs
$99,000–$232,000
across 101 roles with salary data.
As a Contact Center Transformation - Director within the Advisory practice, you will lead strategic initiatives to revolutionize user interaction engineering and enhance client support experiences. You will oversee the development of innovative software solutions, manage business development efforts, and mentor future leaders while maintaining executive-level client relations. Your daily responsibilities include implementing AI-powered contact center solutions, managing omnichannel implementations, and conducting discovery to improve architecture. You will collaborate with multidisciplinary teams to design user interfaces using AngularJS, React, and Vue.js frameworks. The role requires leveraging data, analytics, and AI to drive service excellence and optimize workforce management systems. You will apply expertise in Amazon Connect and Genesys CloudCX while promoting digital accessibility and human-centered design principles to solve complex problems regarding customer experience and operational efficiency across the network.
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