This role pays less than
68%
of similar roles. Most pay
$159,669–$219,100
— the shaded band above.
At the midpoint, this role pays about
$166k
versus about
$189k
for comparable roles.
Based on 240 similar postings.
Employer
About PWC
PwC (PricewaterhouseCoopers) is one of the "Big Four" accounting and professional services firms, providing audit, tax, and advisory services to companies, governments, and institutions worldwide. Industry: Professional Services & Accounting
PWC currently has
104 open roles
on FindRole.
Listed pay typically runs
$99,000–$232,000
across 101 roles with salary data.
As a Contact Center Transformation - Manager within the Commercial & Service Excellence practice, you will lead initiatives to revolutionize client interactions through innovative software and product solutions. You will manage client service accounts, mentor junior staff, and guide teams in strategic planning and execution of user interaction engineering projects. Your daily work involves conducting discovery sessions to gather functional requirements, creating mock-ups, and developing custom product designs to improve customer experience. To achieve these goals, you will utilize AngularJS, React, Vue.js, Figma, and HTML5 while ensuring digital accessibility and human-centered design principles. You will also perform usability testing, user research, and data integrity validation. This role focuses on the Contact Centre Technology sector, specifically solving challenges in client support by leveraging data, analytics, and AI to drive innovation in contact center technology solutions.
Data Analysis
Machine Learning
Predictive Modeling
Tableau
Power BI
Python
SAS
Databricks
MS SQL
AWS
Azure
GCP
Statistical Modeling
Exploratory Data Analysis
Algorithm Development
Data Visualization