Conversational AI and Agentic AI, Senior Manager

PWC

Quick summary

Work type
On-site
Location
New York, NYTampa, FLChicago, ILWashington, DCDallas, TX
Salary
$124,000–$280,000 / yr
Posted
2 days ago
Nearby
99+ roles within 25 mi

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $211k
This role $202k
$105k most similar roles pay here $299k

This role pays less than 58% of similar roles. Most pay $177,250–$244,287 — the shaded band above. At the midpoint, this role pays about $202k versus about $211k for comparable roles.

Based on 240 similar postings.

Employer

About PWC

PwC (PricewaterhouseCoopers) is one of the "Big Four" accounting and professional services firms, providing audit, tax, and advisory services to companies, governments, and institutions worldwide. Industry: Professional Services & Accounting

PWC currently has 46 open roles on FindRole.

Listed pay typically runs $99,000–$232,000 across 44 roles with salary data.

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View all roles at PWC

At a glance

TL;DR · Conversational AI and Agentic AI, Senior Manager

Role Posting Log in to save

As a Conversational AI and Agentic AI Senior Manager at PwC, you will lead the development of innovative user interaction engineering solutions within the Advisory practice. Your day-to-day responsibilities include guiding teams in strategic planning for AI-driven projects, utilizing Dialogflow and Amazon Lex to develop natural language interfaces, and conducting usability testing to enhance client experiences. You will collaborate with cross-functional teams to customize products that meet specific client needs, analyze industry trends, and validate data integrity within AI frameworks. With a focus on fostering innovation and continuous improvement, you will coach team members and build relationships with stakeholders to ensure project success. This role requires at least 7 years of experience in developing AI-powered contact center solutions and designing voice interfaces using Azure OpenAI and ChatGPT, emphasizing the importance of Human-Centered Design principles and strategic questioning to drive client engagement.

Skills

Dialogflow Amazon Lex Figma Azure OpenAI ChatGPT Human-Centered Design CI/CD Python JavaScript SQL PostgreSQL Docker Kubernetes AWS Google Cloud Terraform Prometheus Grafana Git Jira

What you'll do

  • Lead the development and implementation of AI-powered contact center solutions.
  • Guide teams in strategic planning and execution of user interaction projects.
  • Utilize Dialogflow and Amazon Lex for natural language processing interfaces.
  • Conduct usability testing and user research to improve client experiences.
  • Analyze industry trends to inform strategic decisions and maintain competitive advantage.

What we're looking for

  • At least 7 years of experience in AI and user interaction engineering.
  • Expertise in developing natural language interfaces using Dialogflow and Amazon Lex.
  • Experience with Agentic AI protocols for customer interaction systems.
  • Proficiency in designing voice interfaces using Azure OpenAI and ChatGPT.
  • Skills in conducting usability testing and workflow analysis to enhance service excellence.
  • Ability to lead strategic questioning and storytelling to drive client engagement.
  • Strong coaching and mentoring skills to foster innovation within teams.

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More Conversational AI and Agentic AI jobs Conversational AI and Agentic AI jobs in New York All jobs at PWC

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