Contact Center Voice Engineer, Mid Level

What you'll do

• Design scalable IT system infrastructure and implement system changes with autonomy.
• Automate service delivery and maintenance tasks using software-defined infrastructure and CI/CD pipelines.
• Troubleshoot and resolve complex technology production issues independently.
• Build monitoring tools and infrastructure for system health and performance.
• Analyze complex outages to identify and recommend system improvements.
• Mentor junior engineers and provide technical guidance to peers.
• Identify and control business risks in accordance with compliance policies.
• Evaluate potential technology solutions and identify customer-centric ideas.

What we're looking for

• Bachelor's degree or 4 years of relevant education and/or experience.
• 4 years of infrastructure experience demonstrating depth of technical understanding within a specific discipline or applicable IT experience.
• 2 years of experience in creating, modifying, and maintaining infrastructure and individual system components.
• Knowledge and understanding of designing scalable IT system infrastructures, implementing system changes, or automating service delivery and maintenance tasks.
• Basic understanding of cloud technologies and tools.
• Proficient level of business acumen in business operations, risk management, industry practices, and emerging trends.
• Understanding of Cisco UCCE architecture and core components (preferred).
• Strong troubleshooting and log analysis skills across contact center applications (preferred).