Commercial Platform Engineer, CRM

What you'll do

• Translate business requirements into product features, platform capabilities, and solution architectures.
• Design and engineer integrations, APIs, data services, AI-enabled capabilities, and workflow automation solutions.
• Influence product roadmaps based on deployment experience and customer feedback.
• Drive platform adoption through implementation leadership, onboarding, training, and change enablement.
• Ensure all solutions meet enterprise standards for security, reliability, scalability, and compliance.
• Utilize DevSecOps, observability, and automation practices to accelerate delivery and improve service quality.
• Identify opportunities to industrialize and standardize capabilities across products and business functions.
• Measure business value, user adoption, and operational KPIs to continuously improve services.

What we're looking for

• A bachelor's degree is required.
• 8 years of relevant hands-on IT experience are required.
• 3 years of people management experience are required.
• Development exposure to modern integration and cloud architectures, including Salesforce Life Sciences Cloud, SF Agentforce, SF Data 360, and Integrations, is required.
• Hands-on experience with Python, Mulesoft, Apigee, Informatica, App Omni, Bitbucket, Jenkins, Azure Foundry, Amazon Bedrock, or Google Vertex is required.
• Prior knowledge and experience in the life sciences industry are preferred.
• Experience applying AI-enabled capabilities to improve products, processes, user experiences, and business outcomes is preferred.