Cloud & AI Platform Customer Success Leader

Microsoft

Confirmed live yesterday High trust
Hybrid

Quick summary

Work type
Hybrid
Location
—
Salary
$155,800–$277,200 / yr
Posted
2 days ago
Freshness
Confirmed live yesterday
Closes
Mar 29, 2027

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $195k
This role $216k
$127k most similar roles pay here $293k

This role pays more than 67% of similar roles. Most pay $155,690–$233,500 — the shaded band above. At the midpoint, this role pays about $216k versus about $195k for comparable roles.

Based on 240 similar postings.

Employer

About Microsoft

Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing

Microsoft currently has 557 open roles on FindRole.

Listed pay typically runs $119,800–$234,700 across 537 roles with salary data.

Most-posted roles

View all roles at Microsoft

At a glance

TL;DR · Cloud & AI Platform Customer Success Leader

Cloud & AI Platform Customer Success Leader- CTJ- Top Secret leads the US Federal Customer Success Unit for Cloud and AI Platforms. This leadership role involves managing a team of Cloud Solution Architects to drive business and technical success for federal government clients. The individual will oversee strategic planning, ensure high-quality delivery of secure and resilient solutions, and manage the integration of services and partner networks to increase Azure consumption. Key responsibilities include building relationships with senior technical decision makers like CIOs and CISOs, advocating for customer requirements with product teams, and fostering a culture of operational excellence. The role requires expertise in cloud adoption, security, and identity management within the federal landscape. Candidates must possess extensive experience in technology leadership, people management, and project management while maintaining an active U.S. Government Top Secret Security Clearance to support mission-critical government infrastructure.

What you'll do

  • Drive strategic leadership for value-based delivery of secure, AI-enabled cloud solutions across the US Federal landscape.
  • Develop execution plans that align sales planning with delivery goals to meet consumption and usage targets.
  • Build and maintain a network of senior technical decision-makers to provide guidance on security, compliance, and technology trends.
  • Advocate for customer technical requirements to internal product and engineering teams to drive systemic improvements.
  • Manage the business performance of the unit through pipeline management, operational excellence, and resource allocation.
  • Identify and resolve high-impact technical blockers while coaching the team to ensure seamless customer adoption.
  • Lead a large team of leaders by providing mentorship, coaching, and strategic development plans for talent growth.
  • Orchestrate a global network of partners to drive cloud consumption and deliver measurable value to federal customers.

What we're looking for

  • Must have a Master's degree and 12+ years of experience in technology leadership or related fields, or a Bachelor's degree and 14+ years of experience.
  • Must have at least 8 years of engineering and/or technology experience.
  • Must have at least 5 years of people management experience.
  • Must possess an active U.S. Government Top Secret Security Clearance.
  • Must be a U.S. citizen to meet federal government customer requirements.
  • Master's degree with 14+ years or Bachelor's degree with 16+ years of experience in technology leadership (preferred).
  • 7+ years of people management experience (preferred).
  • Experience in professional services, customer success, sales, project management, and federal cloud positioning (preferred).

More like this

Similar roles

Senior Cloud Solution Architect

Microsoft

Remote 15 days ago $106,400–$203,600
Microsoft Azure Microsoft Fabric Azure Databricks Microsoft Purview Azure SQL PostgreSQL MySQL Cosmos DB Microsoft IQ AI SQL Security Analytics
4+ yrs exp Remote

Senior Cloud Solution Architecture

Microsoft

Huntsville, AL 14 days ago $106,400–$203,600
Microsoft Azure Microsoft Fabric Azure Databricks Microsoft Purview Azure SQL PostgreSQL MySQL Cosmos DB Microsoft IQ AI Proof of Concept MVP
4+ yrs exp

Security Cloud Solution Architect

Microsoft

57 days ago $86,100–$169,800
Identity and Access Management (IAM) Microsoft Entra ID Active Directory AD FS MIM Zero Trust Multi-factor Authentication (MFA) Conditional Access Privileged Identity Management (PIM) Public Key Infrastructure (PKI) Role-based access control (RBAC) Group Policy Identity Governance ICAM
2+ yrs exp

Senior Software Development Technology Consultant

Microsoft

Reston, VA 10 days ago $101,800–$193,800
Kubernetes Node.js Python C# Azure RESTful APIs Cosmos DB Redis React Application Insights Log Analytics Microservices CI/CD GitHub DevOps Docker Bicep Infrastructure as Code Azure Service Bus Azure Graph API
3+ yrs exp

Cloud Solution Architecture

Microsoft

Arlington, VA 3 days ago $86,100–$169,800
Infrastructure Architecture AI Systems Administration Network Operations Software Development Proof of Concept Pre-sales Digital Transformation Change Management Azure
5+ yrs exp