Client Service Manager

What you'll do

• Provide total account system support based on client business targets and requirements.
• Act as the primary point of contact for all contract execution and operational readiness.
• Build and maintain trust with clients through regular communication and issue resolution.
• Oversee the implementation and delivery of contracted services to ensure service levels are met.
• Track and report on contract deliverables to ensure compliance with maintenance operations.
• Create and implement action plans to improve service quality and client satisfaction.
• Coordinate internal resources to ensure efficient delivery of contracted services.

What we're looking for

• Exposure to IT service management principles including SLAs, contract deliverables, and SoW management.
• Experience building and maintaining client relationships through communication and issue resolution.
• Knowledge of service delivery methodologies for implementation, maintenance, and reporting.
• Understanding of contract management principles and tracking of contract deliverables.
• Familiarity with project management methodologies and action plan development.
• Familiarity with emerging technologies and technical solutions (preferred).
• Understanding of vendor management principles including cost and inventory management (preferred).
• Bachelor's Degree.