Cisco Unified Collaboration Engineer (Voice Engineer)

What you'll do

• Design, deploy, and manage Cisco Unified Communications infrastructure including CUCM, Unity Connection, and Expressway.
• Configure and maintain SIP trunks, H.323 gateways, and CUBE for integration with tactical voice networks.
• Manage dial plans, route patterns, translation rules, and device pools across secure and non-secure enclaves.
• Administer and troubleshoot collaboration endpoints, Jabber clients, TFTP services, and user provisioning via LDAP.
• Perform patching, upgrades, and STIG compliance for all platforms to meet DoD cybersecurity standards.
• Integrate collaboration services with Active Directory, PKI certificate authorities, and DNS for secure authentication.
• Provide Tier III escalation support and mentor junior team members on unified communications technologies.
• Support VTC operations including scheduling, endpoint management, and bridging through hardware MCUs.

What we're looking for

• Bachelor’s degree with 2+ years of experience or an Associate’s degree with 4+ years of experience.
• Active DoD Secret Clearance and the ability to obtain TS/SCI after hire.
• Cyber Work Force Role Code 451 (e.g., Security+ CE) or the ability to obtain within 60 days.
• Cisco Certified Network Associate (CCNA) or the ability to obtain within 60 days.
• 2+ years of hands-on experience with Cisco Unified Communications systems in a DoD, government, or enterprise environment.
• Experience with DoD UC compliance efforts including STIG implementation, ACAS scans, and RMF documentation.
• Proficiency in Cisco IOS, VoIP call flow troubleshooting, and SIP/H.323 protocol analysis.
• Active TS/SCI (preferred); CCNP Collaboration (preferred); experience with virtualization technologies (preferred).