Business Process Analyst, WW Sales Business Transformation

What you'll do

• Lead and manage strategic projects within the Sales Transformation portfolio, focusing on content tech ecosystems and sales processes.
• Translate complex business requirements into functional specifications, user stories, and process diagrams for engineering teams.
• Partner with sales leaders to identify business challenges and define optimal future state solutions.
• Manage project lifecycles including timelines, resource allocation, budget tracking, and risk mitigation strategies.
• Identify opportunities for automation and process improvement within sales operations to increase efficiency.
• Execute change management activities, including developing training materials and user adoption strategies for new systems.
• Define and track key performance indicators (KPIs) to measure the success of implemented solutions.

What we're looking for

• Minimum of 8 years of experience as a business analyst, project manager, or program manager leading complex cross-functional transformations.
• Bachelor’s degree or equivalent experience.
• Deep expertise in SDLC project management and business analysis including gap analysis, requirements gathering, and user acceptance testing.
• Ability to explain complex business processes and systems with a focus on upstream/downstream impacts.
• Foundational understanding of AI/ML concepts to collaborate with technical teams on technology-driven solutions.
• Proven ability to manage multiple simultaneous projects with competing priorities and timelines.
• Experience creating executive presentations and "storytelling through data" to influence stakeholders.
• Preferred experience in sales, marketing, or enterprise technology environments including CMS, DAM, PIM, or content syndication platforms.